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WTS International, one of the world's leading spa, fitness and leisure management firms, has immediate openings for multiple Tennis Pros in Ashburn, VA. The Tennis Lead/Supervisor will be responsible for organizing tennis programs for a facility; bringing in new members; giving lessons; operating a pro shop (if applicable); maintaining courts; scheduling lessons, tournaments, and court time.
Assists in the development of a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the WTS International operations template.
Reports any incidents or accidents to the Facility Manager.
Assists in developing monthly client reports.
Submits all paperwork and financial reporting, if applicable, in accordance with WTS International policy.
Assists in facility maintenance, routine preventative maintenance, and repair.
Helps maintain a monthly inventory of supplies, equipment, and or products.
Writes articles or press releases for the facility, when applicable.
Participates in the Manager on Duty (MOD) schedule.
Understands the use and benefits of services, products, programs, and activities by participating in regularly scheduled staff meetings and training workshops.
Provides excellent customer service and helps monitor guest feedback through the use of comment cards and other customer care techniques. Follows up on guest requests and comments.
Helps ensure facility is accessed only by actual members and/or guests, and that it is safe and secure at all times. Helps uphold guest rule policy and collects all guest fees.
Maintains the cleanliness of the courts and surrounding areas by patrolling the courts several times daily.
Follows the court reservation system to ensure a smooth and even flow of traffic on and off courts.
Offers all instructional services including private and semi private lessons, small groups, clinics, team coaching, and tactics and strategy.
Assists in the coordination of all social and competitive events including special tournaments.
Implements programs for adults and juniors.
Participates in overseeing all pro shop and retail functions, when applicable.
Submits all lesson and /or sales forms to the Facility Director and/or corporate office on time.
Attends staff and facility meetings.
Promotes the facility and its amenities to potential members when applicable.
Maintains an attractive, up-to-date bulletin board.
Other duties as assigned.
College degree or comparable work experience
Previous Tennis Lead/Supervisor experience
Must be an experienced, strong, successful player
Teaching certifications from USTA or USPTA
Experience in promoting and implementing a large and varied program of events, classes, and leagues
Experience with budget development and financial management is also required
Effective leadership skills and a strong work ethic
Excellent customer service skills
Efficient, well organized, and able to handle a variety of duties simultaneously
Energetic, enthusiastic and motivational
Professional manner, discretion, and appearance
Excellent verbal and written skills
Able to show initiative and make decisions
Proficient in appropriate computer skills and office equipment
Ability to stand for long periods
Awareness of proper body mechanics to prevent injury
This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
Ability to lift 25 lbs.
Normal work hours: Varied to include nights, weekends, and holidays
WTS International, Inc. is an equal employment opportunity employer that is committed to having a diverse work force.
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