Tennis Pro
Palm Beach, FL

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WTS International
Palm Beach, FL
United States

Category
Job Description
Overview

The Tennis Lead/Supervisor will be responsible for organizing tennis programs for a facility; bringing in new members; giving lessons; operating a pro shop (if applicable); maintaining courts; scheduling lessons, tournaments, and court time.

Responsibilities

  • Assists in the development of a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the WTS International operations template.
  • Reports any incidents or accidents to the Facility Manager.
  • Assists in developing monthly client reports.
  • Submits all paperwork and financial reporting, if applicable, in accordance with WTS International policy.
  • Assists in facility maintenance, routine preventative maintenance, and repair.
  • Helps maintain a monthly inventory of supplies, equipment, and or products.
  • Writes articles or press releases for the facility, when applicable.
  • Participates in the Manager on Duty (MOD) schedule.
  • Understands the use and benefits of services, products, programs, and activities by participating in regularly scheduled staff meetings and training workshops.
  • Provides excellent customer service and helps monitor guest feedback through the use of comment cards and other customer care techniques. Follows up on guest requests and comments.
  • Helps ensure facility is accessed only by actual members and/or guests, and that it is safe and secure at all times. Helps uphold guest rule policy and collects all guest fees.
  • Maintains the cleanliness of the courts and surrounding areas by patrolling the courts several times daily.
  • Follows the court reservation system to ensure a smooth and even flow of traffic on and off courts.
  • Offers all instructional services including private and semi private lessons, small groups, clinics, team coaching, and tactics and strategy.
  • Assists in the coordination of all social and competitive events including special tournaments.
  • Implements programs for adults and juniors.
  • Participates in overseeing all pro shop and retail functions, when applicable.
  • Submits all lesson and /or sales forms to the Facility Director and/or corporate office on time.
  • Attends staff and facility meetings.
  • Promotes the facility and its amenities to potential members when applicable.
  • Maintains an attractive, up-to-date bulletin board.
  • Other duties as assigned.


Qualifications

  • College degree or comparable work experience
  • Previous Tennis Lead/Supervisor experience
  • Must be an experienced, strong, successful player
  • Teaching certifications from USTA or USPTA
  • Experience in promoting and implementing a large and varied program of events, classes, and leagues
  • Experience with budget development and financial management is also required
  • Effective leadership skills and a strong work ethic
  • Excellent customer service skills
  • Efficient, well organized, and able to handle a variety of duties simultaneously
  • Energetic, enthusiastic and motivational
  • Professional manner, discretion, and appearance
  • Excellent verbal and written skills
  • Able to show initiative and make decisions
  • Proficient in appropriate computer skills and office equipment
  • Ability to stand for long periods
  • Awareness of proper body mechanics to prevent injury
  • This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
  • The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
  • Ability to lift 25 lbs.
  • Normal work hours: Varied to include nights, weekends, and holidays


Facility/Job Highlights

WTS International, Inc. is an equal employment opportunity employer that is committed to having a diverse work force.
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