Spa Retail Associate
Manalapan, FL
Arch Amenities Group
Manalapan, FL 33462
United States
Job Description
Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Spa Retail Associate. The Spa Retail Associate must be experienced in retail sales. This position is responsible for greeting guests , directs and engages with guests to provide outstanding guest service and increases retail sales. This position enters in all retail items for Home and Fashions into inventory and tags appropriately to be placed on retail floor as well as assists with merchandising items. The Spa Retail Associate must be well versed in the facility and the different services and amenities offered. The Spa Retail Associate is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Spa Retail Associate may need to process transactions, handle money, and contribute to facility cleanliness.
Responsibilities:
- Ensures the "Arch Amenities Group Experience" for guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
- Adheres to policies of the facility and Arch Amenities Group.
- Reports any incident or accident to the Facility Manager.
- Preferred 3+ years experience in luxury retail sales.
- Enters in all retail Home and Fashion items into inventory and tag appropriately to be placed on retail floor
- keep a physical and shared file log of received items
- Monitor received packing slips for missing and back ordered items
- Assist retail manager with store merchandising when needed
- Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
- Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
- Maintains a monthly inventory of supplies and or products, when applicable.
- Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
- Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
- Greets each and every guest with a smile and direct eye contact.
- Goes the extra mile for members and or guests by offering to make reservations, find directions, look up phone numbers, etc.
- Keeps area clear of clutter and personal effects.
- Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
- Informs facility manager of any member, guest, or facility issues.
- Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable.
- Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable.
- Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
- Additional duties as assigned.
Qualifications:
- 3+ Retail experience
- High School diploma but college degree preferred.
- Customer service experience
- Previous experience handling money
- Excellent communication, customer service skills, and work ethic
- Efficient, well organized, and able to handle a variety of duties simultaneously
- Professional manner, discretion, and appearance
- Excellent verbal and written skills
- Energetic, enthusiastic and motivational
- Strong team player
- Proficient in appropriate computer skills and office equipment
- Ability to lift 25 lbs.
- Availability to work nights, weekends and holidays
- Availability to stand for long periods of time
- This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
- The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.