Oxon Hill, MD
Oxon Hill, MD
WTS International, one of the world's leading spa, fitness and leisure management firms, is seeking a Spa Receptionist for Oxon Hill, MD and the National Harbor. The Spa Receptionist is responsible for greeting guests or members. The Spa Receptionist is expected to maintain bookings and process cancellations. The Spa Receptionist must be well versed in the different services offered at the facility, so as to be able to provide adequate information to the clients of the facility. They are to help clients with their queries. This gives a personal touch and makes the client feel more welcome. They should also be able to handle dissatisfied clients. Additionally, the Spa Receptionist may need to process transactions and handle money and contribute to facility cleanliness.
We are seeking a self-starter with impeccable attendance, enthusiastic and positive attitude, ready to execute luxury service standards. All positions in the spa are highly service oriented with attention to detail and guest comfort. Must be able to work harmoniously with team members, maintain an organized environment, serve the guests as well as other team members in the manner prescribed by spa standards. Spa Receptionist are required to promote services and products and are measured on this performance monthly. Must have excellent communication skills and grammar and will work with guests both over the phone and in person. Ability to retain information and comply with company standards and training is vital. Must be able to adapt to developing and changing environments and use good decision-making skills.
- Ensures the "WTS International Experience" for members and guests by maintaining the standards set in WTS International Basics to Excellence (BTE), WTS International Mission Statement/Values; Standards and Expectations, and WTS International Brand Standards.
- Adheres to policies of the facility and WTS International.
- Reports any incident or accident to the Facility Manager.
- Submits all paperwork and financial reporting, when applicable, in accordance with WTS International policy.
- Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
- Maintains a monthly inventory of supplies and or products, when applicable.
- Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
- Participates in the Manager on Duty (MOD) schedule, if applicable.
- Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
- Greets each and every guest with a smile and direct eye contact.
- Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
- Uses time efficiently throughout shift by checking equipment, locker rooms, gift shop stocks, inventory, etc. Ensures proper coverage when it's necessary to leave the area.
- Keeps area clear of clutter and personal effects.
- Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
- Informs facility manager of any member, guest, or facility issues.
- Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable.
- Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable.
- Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
- Additional duties as assigned.
- This position requires availability on evenings and weekends.
- High School diploma but college degree preferred.
- Customer service experience
- Previous experience handling money
- Excellent communication, customer service skills, and work ethic
- Efficient, well organized, and able to handle a variety of duties simultaneously
- Professional manner, discretion, and appearance
- Excellent verbal and written skills
- Energetic, enthusiastic and motivational
- Strong team player
- Proficient in appropriate computer skills and office equipment
- Ability to lift 25 lbs.
- Availability to work nights, weekends and holidays
- Availability to stand for long periods of time
- This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
- The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
WTS International, Inc. is an equal employment opportunity employer that is committed to having a diverse work force.