Spa Receptionist
Gold Coast, IL

Share This With Your Friends!

Fitness Formula Clubs
Gold Coast, IL
United States

Job Description
The Spa Receptionist is responsible for providing direct support to the Spa Manager and Spa staff members.

Shifts available:
Shift 1:
Monday-Thursday: 4:30pm-9pm

Shift 2:
Wednesday: 8:30am-4:30pm
Friday: 3pm-9pm
Sunday: 8:30am-6pm

Essential Duties and Responsibilities:
  • Greet members by name and with a smile
  • Provide a clean, safe and healthy environment for members, guests and workers
  • Maintain cleanliness of the spa's front desk, shop and tanning areas (if applicable)
  • Answer incoming calls within three (3) rings and direct calls accordingly in professional manner and in accordance with FFC greeting script
  • Maintain constant communication with spa staff regarding appointment bookings
  • Book spa appointments and take payment upon completion of applicable spa service(s)
  • Maintain an accurate cash drawer and balance cash register at the close of each shift
  • Respond to members' questions and concerns as needed
  • Attend all required department and club staff meetings
  • Provide additional support the Spa Manager as needed

  • At least 1 year of previous Customer Service experience
  • Previous Spa experience strongly desired
  • At least 1 year of experience with Microsoft Office Suite (or similar program)
  • Excellent interpersonal and communication skills
  • Ability to multi-task, demonstrate initiative and strong work ethic
  • Must be able to lift a minimum of 10 lbs. overhead and stand for 8 hours with or without reasonable accommodation

Our Purpose as a company is to enhance the lives of our members and guests by improving their overall health and well-being

Department: Customer Service
This is a non-management position
This is a part time position
View Count 20