Spa Receptionist
Gold Coast, IL

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Fitness Formula Clubs
Gold Coast, IL
United States

Category
Job Description
The Spa Receptionist is responsible for providing direct support to the Spa Manager and Spa staff members.

Shifts available:
Shift 1:
Monday-Thursday: 4:30pm-9pm

Shift 2:
Wednesday: 8:30am-4:30pm
Friday: 3pm-9pm
Sunday: 8:30am-6pm

Essential Duties and Responsibilities:
  • Greet members by name and with a smile
  • Provide a clean, safe and healthy environment for members, guests and workers
  • Maintain cleanliness of the spa's front desk, shop and tanning areas (if applicable)
  • Answer incoming calls within three (3) rings and direct calls accordingly in professional manner and in accordance with FFC greeting script
  • Maintain constant communication with spa staff regarding appointment bookings
  • Book spa appointments and take payment upon completion of applicable spa service(s)
  • Maintain an accurate cash drawer and balance cash register at the close of each shift
  • Respond to members' questions and concerns as needed
  • Attend all required department and club staff meetings
  • Provide additional support the Spa Manager as needed

Qualifications:
  • At least 1 year of previous Customer Service experience
  • Previous Spa experience strongly desired
  • At least 1 year of experience with Microsoft Office Suite (or similar program)
  • Excellent interpersonal and communication skills
  • Ability to multi-task, demonstrate initiative and strong work ethic
  • Must be able to lift a minimum of 10 lbs. overhead and stand for 8 hours with or without reasonable accommodation


Our Purpose as a company is to enhance the lives of our members and guests by improving their overall health and well-being

Department: Customer Service
This is a non-management position
This is a part time position
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