Spa Manager-(Under Construction)
Elmhurst, IL

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Fitness Formula Clubs
Elmhurst, IL
United States

Job Description
***Interviewing process will start later in the year***

The Spa & Retail Manager is responsible for ensuring the successful operation of the Spa and Retail Shop.

Essential Duties and Responsibilities:
· Manage and motivate Spa staff
· Interview, hire and train new employees in the Spa and Retail Shop departments
· Establish staff goals and conduct performance reviews for all applicable department staff
· Handle disciplinary actions and termination proceedings when needed
· Establish schedules and coverage for departments
· Process payroll for Spa on a semi-monthly basis
· Develop and implement policies and procedures for Spa and Retail Shop
· Train and mentor Spa service providers on selling techniques, best practices, client development and retention efforts
· Conduct departmental meetings and trainings
· Maintain department inventory, order new supplies as needed and create purchase orders
· Communicate any and all operational, staff and facility issues and/or concerns to General Manager
· Ensure that club posters, department marketing materials, phone lists, schedules, etc. are always up-to-date and displayed appropriately
· Develop and maintain department goals and budgets
· Fields member questions, concerns and complaints
· Provide departmental shift coverage as needed

· Two (2) years or more of previous spa, customer service, hospitality and/or retail (or related industry) experience
· At least 3 years of previous supervisory or managerial experience
· Must have a valid Illinois License to practice Massage Therapy, Esthetic or Cosmetology.
· Excellent interpersonal and communication skills
· Energetic and enthusiastic personality
· Experience within the health club or fitness industry preferred
· Ability to multi-task, demonstrate initiative and strong work ethic
· Must be able to bend, lift or stand for periods of time with or without reasonable accommodation

Our Purpose as a company is to enhance the lives of our members and guests by improving their overall health and well-being

Department: Spa
This is a management position
This is a full time position
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