Spa Manager
Elmhurst, IL

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Fitness Formula Clubs
Elmhurst, IL
United States

Category
Job Description
The Spa & Retail Manager is responsible for ensuring the successful operation of the Spa and Retail Shop.

Essential Duties and Responsibilities:
  • Manage and motivate Spa staff
  • Interview, hire and train new employees in the Spa and Retail Shop departments
  • Establish staff goals and conduct performance reviews for all applicable department staff
  • Handle disciplinary actions and termination proceedings when needed
  • Establish schedules and coverage for departments
  • Process payroll for Spa on a semi-monthly basis
  • Develop and implement policies and procedures for Spa and Retail Shop
  • Train and mentor Spa service providers on selling techniques, best practices, client development and retention efforts
  • Conduct departmental meetings and trainings
  • Maintain department inventory, order new supplies as needed and create purchase orders
  • Communicate any and all operational, staff and facility issues and/or concerns to General Manager
  • Ensure that club posters, department marketing materials, phone lists, schedules, etc. are always up-to-date and displayed appropriately
  • Develop and maintain department goals and budgets
  • Fields member questions, concerns and complaints
  • Provide departmental shift coverage as needed


Qualifications:
  • Two (2) years or more of previous spa, customer service, hospitality and/or retail (or related industry) experience
  • At least 3 years of previous supervisory or managerial experience
  • Must have a valid Illinois License to practice Massage Therapy, Esthetic or Cosmetology.
  • Excellent interpersonal and communication skills
  • Energetic and enthusiastic personality
  • Experience within the health club or fitness industry preferred
  • Ability to multi-task, demonstrate initiative and strong work ethic
  • Must be able to bend, lift or stand for periods of time with or without reasonable accommodation

Our Purpose as a company is to enhance the lives of our members and guests by improving their overall health and well-being

Department: Spa
This is a management position
This is a full time position
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