New York, NY
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New York, NY
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Arch Amenities Group, the world's leading spa, fitness and amenity management firm, is seeking an Executive Spa Director for a luxury hotel spa in Manhattan, New York, NY. Prior hotel Spa Director and Forbes standards experience required.
The Spa Director is a visionary and one who incorporates progressive thinking with exceptional management skills and fine-tuned leadership qualities. Must have a minimum of five years of Spa Director experience. This individual will have excellent communication skills and will be successful in balancing the needs of the spa, the guests, and the employees. The Spa Director will have a full understanding of the complexity of properly and efficiently operating this area. In addition to having exceptional organizational skills, marketing ability, and an eye for detail, the Spa Director must have the knowledge and aptitude to evaluate and manage labor costs and expenses related to the spa as its many components are important to the spas overall success. Having the capability to recognize trends in the market place and evaluate the needs for spa guests is paramount to keeping the spa fresh and enjoyable. The Spa Director will play an integral role in providing training guidance, and consistency in high quality service for all staff at the spa.
Responsible for hiring, managing and visually monitoring staff performance (Massage Therapists, Estheticians, Nail Technicians, Spa Concierge, Spa Attendants, Spa Pool Attendants, and spa retail)
Responsible for training, development, coaching & counseling, disciplining, and terminating employment of staff
Managing the ongoing training, inspections, and results of Standards to include Forbes, Leading Quality Assurance, and AAA
Monitors customer service improvements and operational efficiency
Monitors continuing education, obtaining/maintaining certifications
Trains staff in all service procedures and communication standards that are outlined in the Standard Operating Procedure Manuals
Motivate all staff with daily supervision and support
Product knowledge and maximizing sales (products and services)
Receive and resolve all departmental guest complaints in a timely manner, including follow-up
Maintain strong organizational and computer skills
Provide clear direction in advising and instructing staff in details of their work
Manage and monitor labor costs, payroll, and supplies
Minimum of 5 years experience as a Spa Director, comparable luxury market preferred
Demonstrated management skills
Superior customer service skills
Ability to multi-task
Strong attention to detail and organization
Solid scheduling experience
Excellent computer skills
Clear and concise written and verbal communication skills
Able to lift up to 50 lbs.
Must be flexible with schedule and can work weekends and holidays
Arch Amenities Group is an equal opportunity employer dedicated to maintaining a diverse and inclusive workforce.
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