Spa Director
Alexandria, VA

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WTS International
Alexandria, VA
United States

Job Description

WTS International, the world's leading spa, fitness, and amenity management firm, is seeking to place a Spa Director for Balian Springs Spa in Alexandria, VA, a day spa within a wellness facility offering both modern and traditional spa treatments and services that will enhance mental, physical, and social well-being.

The Spa Director is a visionary and one who incorporates progressive thinking with exceptional management skills and fine-tuned leadership qualities. Must have a minimum of five years of Spa Director experience. This individual will have excellent communication skills and will be successful in balancing the needs of the spa, the guests, and the employees. The Spa Director will have a full understanding of the complexity of properly and efficiently operating this area. In addition to having exceptional organizational skills, marketing ability, and an eye for detail, the Spa Director must have the knowledge and aptitude to evaluate and manage labor costs and expenses related to the spa as its many components are important to the spas overall success. Having the capability to recognize trends in the marketplace and evaluate the needs for spa guests is paramount to keeping the spa fresh and enjoyable. The Spa Director will play an integral role in providing training guidance, and consistency in high quality service for all staff at the spa. Base target compensation of $90K depending on experience.

Balian Springs is a brand new Social Wellness Club set to open in Spring of 2022. Providing amenities to satisfy all aspects of personal wellbeing - mental, physical, and social - Balian Springs introduces the first ever, daily-membership based Social Club set in an extensive 100,000sf facility influenced by the best Beach clubs around the world. Facilities include a luxurious beauty spa, delicious and nutritious eateries, tropical bar (cocktails with an extensive non-alcoholic menu), unique lounges (including a virtual immersive spa), relaxing hydrotherapy pools and sauna rooms, and much more.


• Responsible for hiring, managing and visually monitoring staff performance (Massage Therapists, Estheticians, Nail Technicians, Spa Concierge, Spa Attendants, Spa Pool Attendants, and spa retail)
• Responsible for training, development, coaching & counseling, disciplining, and terminating employment of staff
• Managing the ongoing training, inspections, and results of the Balian Springs to meet the highest of standards.
• Monitors customer service improvements and operational efficiency
• Monitors continuing education, obtaining/maintaining certifications
• Trains staff in all service procedures and communication standards that are established for the facilty
• Motivate all staff with daily supervision and support
• Product knowledge and maximizing service and retail sales
• Receive and resolve all departmental guest complaints in a timely manner, including follow-up
• Maintain strong organizational, administrative, communications, and computer skills
• Provide clear direction in advising and instructing staff in details of their work
• Manage and monitor labor costs, payroll, retail inventory, and operational supplies


• Minimum of 5 years' experience as a Spa Director, comparable luxury market preferred
• Demonstrated management skillsSuperior customer service skills
• Leadership skills
• Ability to multi-task
• Strong attention to detail and organization
• Solid scheduling experience
• Excellent computer skills
• Outstanding communication skills that includes clear and concise written and verbal skills
• Able to lift up to 50 lbs.
• Must be flexible with schedule and can work weekends and holidays

Facility/Job Highlights

WTS International, Inc. is an equal employment opportunity employer that is committed to having a diverse work force. Spa Director will not be employed by WTS. WTS will provide consulting guidance and will work directly with the Spa Director in the overall operations, direction, and success of the spa.
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