Spa Director
Thompsonville, MI

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WTS International
Thompsonville, MI
United States

Job Description

WTS International, the world's leading spa and fitness management firm, is seeking a Spa Director for the Spa at Crystal Mountain Resort in Thompsonville, MI. The Spa Director is responsible for the day-to day operations of the facility to include establishing and meeting the budget and financial goals of the organization, implementing a strategic plan to include marketing initiatives and staff training, acting as the liaison to other revenue centers on property, and professionally representing the facility. The ideal candidate uses his/her ability to lead and motivate staff to achieve goals and exceed guest expectations.

Email resume to and apply today for immediate consideration.


• Adheres to policies of the facility and Crystal Mountain.

• Develops a comprehensive standard facility operation manual, including written policies and procedures for all facility services, administration, and maintenance

• Submits a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and forwards recommended changes to the Vice President Retail and Wellness Services.

• Submits all paperwork and financial reporting in accordance with Crystal Mountain policy.

• Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.

• Maintains a monthly inventory of supplies, equipment, and products.

• Writes articles or press releases for the facility when applicable.

• Creates a team of service providers to meet all aspects of professionalism and service demands.

• Maintains a fully staffed facility by recruiting, interviewing, hiring, and training all staff.

• Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.

• Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system.

• Assesses all employees' progress continually, trains employees, coaches employees with positive reinforcement and disciplines fairly and consistently, participates in annual performance evaluations, and assists in the termination process when necessary.

• Provides excellent customer service and monitors guest feedback using comment cards and other customer care techniques. Supervises and follows up on guest requests and comments.

• Creates and implements an effective marketing and public relations strategy in a timely manner.

• Ensures facility is only accessed by actual members and/or guests, and that it is always safe and secure.

• Ensures fiscal responsibility through efficient scheduling of facility and makes necessary changes to stay within budgetary guidelines.

• Ensures the successful integration of the spa and the fitness facility into the overall operations of the hotel.

• Ensures that the spa is successfully positioned within the respective marketplace by completing a competitive analysis and determining strengths and weaknesses of all significant competitors.

• Implements a strategy to contact conference groups and promotes spa services to attendees.

• Ensures that financial goals are attained by developing and implementing a retail sales plan. Establishes service and retail goals for staff and provides guidance on how to achieve them.

• Develops a schedule of seasonal utilization patterns to be used in the budgeting process and effective payroll management.

• Specifies and controls efficient usage of professional products for all services by completing a service cost analysis and implementing an inventory control system.

• Provides necessary financial information to corporate and the client's accounting department for accurate reporting of daily sales and financial performance.

• Ensures an effective inventory system with the par stock levels implemented for spa equipment and supplies.

• Ensures compliance with all state licensing and health requirements.

• Provides reservation procedures using spa software or a manual reservation system.

• Prepares any incident or accident reports

• Other duties as assigned.


• Bachelor's degree or comparable spa management experience

• 2+ years of successful spa management experience.

• Knowledge of professional spa services and treatments.

• Knowledge of retail operations and inventory systems.

• Effective leadership skills and a strong work ethic.

• Excellent customer service skills.

• Efficient, well organized, and able to handle a variety of duties simultaneously.

• Creative in marketing and promotions.

• Sales oriented.

• Energetic, enthusiastic and motivational.

• Professional manner, discretion, and appearance.

• Excellent verbal and written skills. Ability to show initiative and make decisions.

• Normal work hours: Varied to include nights, weekends, and holidays.

• Proficient in spa software (Book4Time, Spa Biz, Spa Soft or Visual One) and Microsoft Office products is highly desired.

• CPR/First Aid Certified.

• Must be in a physical condition to project the health and wellness ideals of the spa environment.

• Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly to move objects.

• The employee may occasionally lift and/or move up to 25 pounds.

• This position requires the following abilities: climbing, balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.

• The employee will be required to operate the following tools: computer, calculators, office supplies, phone, paperwork, protocol binders, retail inventory, all spa equipment, hot cabbies, paraffin heaters, steamers, microcurrent machines, fitness equipment, and treatment products.

• Work conditions include exposure to noise, vibrations, extreme temperatures, wet or humid environments, burns, fumes, odors, dust, mists, mechanical, chemical, and electrical hazards.

Facility/Job Highlights

WTS International, LLC is an equal employment opportunity employer that is committed to having a diverse work force and is assisting Crystal Mountain in their search for this position.

Other benefits offered to all employees at Crystal Mountain:

In addition to competitive wages, Crystal Mountain employees enjoy many other benefits of working on the mountain.

• Free skiing, snowboarding and golfing

• Free use of the Peak Indoor Pool & Fitness Center

• Free outdoor water park and climbing wall

• Free Alpine Slide rides

• Meal discounts

• Retail discounts

• Discounted fitness and wellness classes

• Crystal Spa discounts

• Room lodging discounts

• Free professional group ski and snowboard lessons

• Discounts on resort activities and family programming

• Free mountain bike rental, tennis and ice skating

• Discounted professional golf lessons

• Employee Assistance Program (EAP)

• Holiday Pay (Christmas, New Year's Day and Fourth of July)


• Health and Dental Insurance

• Life Insurance

• Flexible Medical Spending & Dependent Care Plans

• Long Term & Short-Term Disability Insurance

• 401(k) Plan - After one year of service

• Profit Sharing

• Paid Time Off (PTO) based on years of service

• Tuition Assistance
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