Spa Concierge
Jupiter, FL
Arch Amenities Group
Jupiter, FL 33477
United States
Job Description
Trump National Golf Club Jupiter is a family oriented 5-star golf club located in the heart of Palm Beach County. This premier club features an award-winning 18-hole golf course, state-of-the art clubhouse, the finest of dining venues, spa and fitness center and a resort style pool. All coming together to make this one of the most desirable clubs in all of Florida
At Trump National Golf Club Jupiter, our mission is to provide a memorable experience for the entire family to enjoy. This is achieved through our world-class facilities and the superior service provided by our dedicated staff.
The Spa Concierge role is crucial for providing an exceptional customer experience by ensuring smooth operations and assisting members with various needs as follows:
- Scheduling Spa Appointments: Assisting members in booking their spa services, ensuring availability, and accommodating special requests.
- Promoting Services and Products: Actively promoting spa treatments, retail products, and any special packages or offers to members.
- Assisting with Special Events and Activities: Helping with the planning and execution of special events, such as themed spa days, Kids Camp programs, and holiday activities.
- Maintaining Cleanliness and Organization: Ensuring the spa and fitness areas (including the spa, locker rooms, fitness room, pool area, and spa desk) are always clean, organized, and welcoming for members.
- Customer Service: Providing excellent service by answering questions, offering recommendations, and ensuring that all members' needs are met during their visit to the spa.
This role combines customer service, promotional, and operational duties to create a seamless experience for our members.
Responsibilities:
- Ensures the "Arch Amenities Group Experience" for guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
- Adheres to policies of Arch Amenities Group.
- Maintains the cleanliness and order of the facility to include sweeping, mopping, and vacuuming, and taking out the trash.
- Restocks all linens in locker rooms and appropriate guest areas.
- Removes dirty laundry and collects dirty linens in guest areas and takes them to housekeeping area or laundry pick-up.
- Cleans and sanitizes all wet areas, bathrooms, and grooming areas throughout the day.
- Distributes and places linens in treatment rooms (as applicable), workout areas, closets, and dispensary (as applicable).
- Escorts members/guests to changing areas in a courteous and timely manner.
- Explains the set-up and workings of the locker rooms, bathroom, and shower to members/guests.
- Performs laundry duties, if applicable, including washing, drying, and folding linen.
- Ensures all areas are clean and replenishes supplies as needed.
- Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
- Greets each and every guest with a smile and direct eye contact.
- Informs facility management of any member, guest, or facility issues.
- Reports any incidents or accidents to a member of the management team.
- Other duties as assigned
Qualifications:
- High School Diploma or GED
- Previous customer service experience, preferably in the hospitality industry.
- Ability to have conversations with members/guest so that information that is conveyed is understood.
- Efficient, well organized, and able to handle a variety of duties simultaneously
- Energetic, enthusiastic and motivational.
- Professional manner, discretion, and appearance.
- Strong team player.
- Must be able to keep calm and composed while under pressure.
- Must have an eye for detail.
- Availability When Facility Is Open: This could include nights, weekends, and holidays.
- Ability to stand for long periods.
- Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently and 10 pounds of force constantly to move light objects.
- This position requires the following abilities: climbing, balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
- The employee will be required to operate the following tools: mops, brooms, vacuum cleaners, dusters, scrub brushes, cleaning supplies, detergents, disinfectants, towels, guest supplies such as soap, shampoo, and conditioner, and linen carts.
- The employee may be required to be exposed to noise, wet and humid conditions, fumes, odors, dust, chemical, mechanical, and electrical hazards.
Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.