Service Desk Representative
Newport Beach, CA

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Active Wellness
Newport Beach, CA
United States

Category
Job Description
Role and Responsibilities

The Service Desk Representative is a high profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the clubs first line of communication with members and creates a friendly and welcoming environment.

Specific Responsibilities:

Essential Functions
  • Greet members/guests enthusiastically and efficiently handle the check-in process
  • Answer telephone and field calls
  • Schedule massage appointments either in person or by phone
  • Assist members with purchases of retail goods and club services
  • Present membership information to prospective members, as well as refer them to Member Sales Department
  • Work as a TEAM with all other departments

Other Functions
  • Be knowledgeable about all programs and activities offered by Active Wellness
  • Promote club services and activities
  • Assist with keeping the club well stocked and clean
  • Inventory of food items as well as locker and laundry service
  • Maintain communication log and lost & found ledger
  • Handle member injury and illness incident reporting

Position Requirements

Qualifications and Education Requirements:
  • Must be detail oriented, organized and highly responsive with a commitment to customer service
  • Strong written and verbal communication skills
  • Basic accounting skills, customer service skills, results oriented, basic computer skills, ability to multi-task, and commitment to the fitness industry
  • Minimum GED/High School Diploma or equivalent
  • AED/CPR/First Aid Certified
  • Proof of citizenship or legal status

Physical and Working Conditions
  • Ability to stand for several hours; ability to lift 25 lbs
  • Fitness club environment.
  • Must follow OSHA and Active Wellness safety standards

Req Number
SER-18-00029
Salary Range
$13/hr


This position is currently accepting applications.
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