Retail Associate
Miami, FL

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WTS International
Miami, FL
United States

Job Description

The Retail Associate is responsible for exceeding retail revenue goals of the spa and providing five-star guest service. The Associate must act as the liaison to the sales department and professionally represent the facility and WTS. Responsible for implementing a strategic sales plan to include marketing initiatives and sales coordination with local and in-house groups.


  • Ensures the "WTS Experience" for members and guests by maintaining the standards set in WTS' Basics to Excellence (BTE), WTS' Mission Statement/Values; Standards and Expectations, and WTS' Brand Standards
  • Responsible for food, beverage, and merchandise displays
  • Retail report & purchasing
  • Creates and maintains retail files
  • Creates purchase orders and receiving orders
  • Checks and files packing slips
  • Responsible for shipping customer orders
  • Orders according to budget
  • Tracks revenue, budget and identify goals
  • Merchandises
  • Keeps track of aging retail inventory
  • Sends out monthly retail report
  • Research and reports to show retail trends
  • Enters purchase and sales orders into the POS system
  • Other duties as assigned


  • Previous experience in hospitality industry, preferably retail sales
  • POS System experience is a must
  • Proven track record of excellent customer service skills
  • Efficient, well organized, and able to handle a variety of duties simultaneously
  • Proficient on Book4time, Outlook, Word and Excel
  • Excellent verbal and written skills
  • Able to show initiative and make decisions
  • This position required the ability to stand for long periods of the time
  • This position required the ability to stand, stoop, kneel, crouch, bend, and talk
  • The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
  • Willingness to work a varied work schedule including days, nights, weekends, and holidays
  • Ability to lift 25 lbs

Facility/Job Highlights

WTS International, Inc. is an equal employment opportunity employer that is committed to having a diverse work force.
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