Recreation Director
Melbourne, FL

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WTS International
Melbourne, FL
United States

Job Description
Overview

WTS International, the world's leading spa, fitness and leisure firm, is seeking a Recreation Director for a residential community amenity center. The Recreation Director is responsible for directing all facility operations to include: developing and directing strategic planning efforts; maximizing membership engagement with facility amenities; creating and executing strategic business plans and promotions; assisting with the development of annual budgets and programs and events, recruiting, hiring, and training all employees in accordance with established costs, procedures, and staffing needs; and providing leadership and opportunities for overall facility growth and individual skill enhancement.

Responsibilities

  • Develops a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the WTS International operations template.
  • Develops, through use of a template, a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and, with Operations Director's approval, forwards recommended changes to the client.
  • Submits all paperwork and financial reporting, including payroll, in accordance with WTS International policy.
  • Ensures accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
  • Maintains a monthly inventory of supplies and equipment.
  • Recruits the key personnel for Programming, Front Desk, Fitness, Aquatics and Maintenance where applicable.
  • Oversees all programs and services for the facility including social events, youth programs and camps, fitness and wellness classes, etc.
  • Ensures the staff is fully knowledgeable on the use and benefits of services, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
  • Conducts on-going training/educational programs for all staff. Holds team meetings on a regular schedule.
  • Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system. Ensures fiscal responsibility through efficient scheduling of facility and, when necessary, makes changes to stay within budgetary guidelines.
  • Assesses all employees' progress continually; coaches employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participates in annual performance evaluations, and, when necessary, assists in the termination process.
  • Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest requests and comments.
  • Ensures facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
  • Directs and oversees all facility operations to ensure achievement of business objectives.
  • Attends all management functions and meetings associated with client.
  • Develops annual strategic plan highlighting targeted operational, marketing, programming, customer service and financial objectives.
  • Recommends and develops marketing strategies to include planning/coordinating promotions, facility activities and effective advertising.
  • Maintains cooperation and teamwork throughout the facility, placing a high emphasis on client service and satisfaction.
  • Identifies, evaluates, and resolves problems in a timely manner, utilizing innovative ideas and sound judgment.
  • Develops and implements systematic membership programs that targets new members, general memberships, and infrequent users.
  • Ensure compliance with all state licensing and health requirements.
  • Other duties as assigned.


Qualifications

  • Bachelor's degree in recreation, hospitality or business management field
  • Minimum of 3 years supervisory experience in a large multi amenity/recreation/hospitality facility
  • Strategic planning, employee supervision and training, program and event promotion, programming and event management, and financial management skills
  • Excellent customer service skills
  • Efficient, well organized, and able to handle a variety of duties simultaneously
  • Professional manner, discretion, and appearance
  • Excellent verbal and written skills
  • Energetic, enthusiastic and motivational
  • Effective leadership skills and strong work ethic
  • Proficient in appropriate computer skills and office equipment
  • Ability to stand for long periods of time.
  • Awareness of proper body mechanics to prevent injury
  • This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
  • The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
  • Available to work nights, weekends, and holidays


Facility/Job Highlights

WTS International, LLC is an equal employment opportunity employer that is committed to having a diverse work force.
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