Personal Training Manager
San Antonio, TX

Personal Training Manager

An Anytime Fitness Personal Training Manager (PTM) is responsible for helping all members “get to a healthier place.” The PTM serves as a ‘guidance counselor’ to all members of the club, ‘educator and mentor’ for all training staff, and ’strategist’ for owner/manager. The PTM’s ultimate role is to manage the Member Onboarding Process which includes conducting the fitness consultation, determining the right combination of personnel and tools for each member, and managing the retention score to ensure meaningful touch points for the lifetime of the member.

The PTMworks in conjunction with the owner/manager in a customer service role: owners/managers help to get members in the front door and the PTM uses his/her team to keep people from leaving out the back door. Sales is also a focus, but the PTM will recognize that the sales may not be immediate. The PTM will also strategize, organize and promote programs across several areas including: Community, Self-Directed, Virtual, Group and Personal Training. The PTM will organize the training team, help with general upkeep of club and equipment and assist in community outreach to positively influence member acquisition.

While skills in training and programming are a plus, the PTM will function more as a customer service agent and leader. The PTM must possess the knowledge, skills, and abilities to provide a surprisingly personable experience to all members of the club in an effort to help each individual get to a healthier place.