Home
|
About Us
|
Articles
|
Contact Us
|
Search Jobs
|
Testimonials
Sign Up
Login
MENU
Home
Employers
Employer Info
Pricing
Post Jobs
Search Resumes
Job Seekers
Candidate Info
Search Jobs
Post Resume
Job Alerts
Sign Up
Login
Select Location
Pricing
Post Job
Operations Manager - San Mateo
San Mateo, CA
Share This With Your Friends!
Equinox
San Mateo, CA
United States
Apply for Job
Category
Operations Manager
Job Description
Operations Manager - San Mateo
Overview
OUR STORY
We are a company with integrated luxury and lifestyle offerings centered on Movement, Nutrition and Regeneration. In addition to Equinox, our other brands, Blink, Pure Yoga, SoulCycle, Furthermore, and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Within our portfolio of brands, we have more than 200 locations within every major city across the United States in addition to London, Toronto, & Vancouver.
OUR CODE
We are passionate about
high performance living
and we practice what we preach - investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a
disruptive approach
to unleash it. We
dream big
and don't settle for the status quo. We
sweat the details
. We never accept less than
110%
to
help each other
deliver the Equinox experience and enable our members to get great results. We are obsessed with what's new, what's now,
what's next
. Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior. We aren't just a company; we're a community vested in each other's success. We value
humility
and a
team approach
at every level of the company.
If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you.
Job Description
The Operations Manager will support overall club operations and is an integral part of the management team. Responsibilities will include:
Front Desk Management
Hire, train, motivate, supervise, coach and evaluate desk staff.
Front Desk staff scheduling and payroll.
Order and stock Front and Fitness Desk supplies.
Ensure all desk equipment is functioning.
Maintain cleanliness and organization of Front Desk, Fitness Desk and Reception area.
Customer Service
Respond to member concerns within 24 hours.
Tackle areas of opportunity from NPS surveys.
Handle member issues using Member Response Coach.
Club Maintenance
Ensure club is clean, photo-ready and safe
Conduct scheduled club walkthroughs.
Maintain high visibility during peak club hours.
Oversight of Ancillary Services
Implement and execute Up System/Blue Sky and guest sign in.
Monitor and facilitate the Locker/Laundry sales and locker assignment.
Act as "renewal specialists" handling member renewals.
Club Capacity
Management coverage during off-peak hours.
Ensure proper shift coverage and appropriate attire in all departments.
Assist with flow of traffic during high GF class hours
Qualifications
Qualified candidates must have proven leadership ability in an educational, fitness or professional settings with 1-2 years of management experience in a customer service business.
Must be enthusiastic, energetic, personable and friendly as well as passionate, intelligent and knowledgeable regarding the fitness industry.
Excellent verbal and written communication skills with the ability to utilize new techniques and ideas are imperative.
Must be available in early mornings and late evenings.
Additional Information
AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:
We offer competitive salary, benefits and industry leading commission opportunities for club employees
Complimentary Club membership
30- 50% discounts on all Equinox products and services including Personal Training, Private Pilates, Spa and Café' services and Shop items
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at
https://careers.equinox.com/
All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.
Employer
Equinox
View Jobs
View Count
138