Operations Manager - Palo Alto
San Francisco, CA

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Equinox
San Francisco, CA
United States

Job Description
Operations Manager - Palo Alto

Overview

OUR STORY

We are a company with integrated luxury and lifestyle offerings centered on Movement, Nutrition and Regeneration. In addition to Equinox, our other brands, Blink, Pure Yoga, SoulCycle, Furthermore, and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Within our portfolio of brands, we have more than 200 locations within every major city across the United States in addition to London, Toronto, & Vancouver.

OUR CODE

We are passionate about high performance living and we practice what we preach - investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don't settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what's new, what's now, what's next. Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior. We aren't just a company; we're a community vested in each other's success. We value humility and a team approach at every level of the company.

If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you.

Job Description

The Operations Manager will support overall club operations and is an integral part of the management team. Responsibilities will include:

Front Desk Management
  • Hire, train, motivate, supervise, coach and evaluate desk staff.
  • Front Desk staff scheduling and payroll.
  • Order and stock Front and Fitness Desk supplies.
  • Ensure all desk equipment is functioning.
  • Maintain cleanliness and organization of Front Desk, Fitness Desk and Reception area.

Customer Service
  • Respond to member concerns within 24 hours.
  • Tackle areas of opportunity from NPS surveys.
  • Handle member issues using Member Response Coach.

Club Maintenance
  • Ensure club is clean, photo-ready and safe.
  • Conduct scheduled club walkthroughs.
  • Maintain high visibility during peak club hours.

Oversight of Ancillary Services
  • Implement and execute Up System/Blue Sky and guest sign in.
  • Monitor and facilitate the Locker/Laundry sales and locker assignment.
  • Act as "renewal specialists" handling member renewals.

Club Capacity
  • Management coverage during off-peak hours.
  • Ensure proper shift coverage and appropriate attire in all departments.
  • Assist with flow of traffic during high GF class hours.

Qualifications
  • Qualified candidates must have proven leadership ability in an educational, fitness or professional settings with 1-2 years of management experience in a customer service business.
  • Must be enthusiastic, energetic, personable and friendly as well as passionate, intelligent and knowledgeable regarding the fitness industry.
  • Excellent verbal and written communication skills with the ability to utilize new techniques and ideas are imperative.
  • Must be available in early mornings and late evenings.

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:
  • We offer competitive salary, benefits and industry leading commission opportunities for club employees
  • Complimentary Club membership
  • 30- 50% discounts on all Equinox products and services including Personal Training, Private Pilates, Spa and Café' services and Shop items


This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

"Equinox will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance (San Francisco Police Code, Article 49, Sections 4901-4920)."
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