Downers Grove, IL
1320 75th street
Downers Grove, IL 60515
GENERAL SUMMARY: The Membership Specialist (MS) will represent the UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. The Membership Specialist is responsible for driving (non-members) into the gym in order to deliver industry leading customer services to them as well as our current members. This service must translate into exceeding personal revenue targets issued by management through both internal and external prospecting. This is a full-time position reporting directly to the Assistant General Manager & the General Manager.
ESSENTIAL DUTIES & RESPONSIBILITIES
1. Lead Generation & Appointment Booking
External marketing, promotions and prospecting. This is a daily activity and requires off site promotions including distributing passes, building relationships with local merchants and branding events to inform the community of UFC gym and services, ultimately resulting into leads. (A lead is a non-members name and contact information.
Internal marketing and prospecting. This includes collecting leads at the point of enrollment and from the current member base through relationship building and referral tables. These activities must translate into lead gathering.
Book membership appointments through productive prospecting activities and meet or exceed monthly appointment goals set forth by the company.
Ensure that appointments are booked to translate into enough guests and meet or exceed monthly guest goal set forth by the company.
2. Guest Touring, Membership Presentations, & Personal Production
Minimum expectations of a Membership Specialist is as follows: 20 NMUs, 8 POS PC Units, and $2,000 in merchandise sales.
Ensure that 100% of guests taken through a tour. These tours should translate into enrolling half of the guests that are seen on a membership (50% Closing) and 20% of them enrolling with Personal Training.
Use the company approved presentation when presenting membership options to non-members. Ensure each new member meets a manager before completing the sales process and exiting the gym. Proper presentation and introductions to the manager should translate to 50% closing of guests.
Ensure Personal Sales Room Financial goals are met or exceeded each month
New Member Sales Revenue (NMS), Point of Sales Personal Training Revenue (POS PT) and New Electronic Funds Transfer Sets (EFT).
Ensure Sales Drivers are Held accountable to meeting or exceeding the required sales behaviors that will lead to delivering the Key Metrics set forth by management.
Ensure integrity of each sale.
3. Customer Service
Follow up with members that have enrolled to ensure we are exceeding expectations.
Provide the highest level of customer service possible when communicating and interacting with guests.
Assist in maintaining a clean and operational facility.
Accountable for saving members that are requesting to cancel their membership. If the Membership Specialist is unable to convince a member from canceling they must have any manager meet the member and sign off on the cancelation.
Sales Schedule: All Membership Specialist must be available to work Weekends and Holidays. Requests for days off must be given in writing and exceptions can be made by the General Manager.
Mandatory Meetings: Monthly “All Team Meeting” and “Daily Production Meetings” are mandatory.
1) Knowledge, skills & abilities
In-depth knowledge of sales practices and techniques.
General understanding of Fitness Industry.
Ability to work with computers.
Must have good interpersonal communication skills.
Excellent customer service skills
Independent, self-starter with strong organizational skills.
Must be a team player
2) Minimum certifications/educational level:
High school degree or GED required.
3) Minimum experience:
1-2 years sales experience preferred.
4) Physical Requirements:
Must be able to lift 45 lbs
Typing, using the telephone and computer mouse
Frequent sitting, standing, walking, and stair climbing
Ability to demonstrate proper fitness techniques
Employer Contact Information
1320 75th street