Membership Manager
Miami, FL
Arch Amenities Group
Miami, FL 33131
United States
Job Description
Our new Arch Amenity spa and fitness center located at Kimpton EPIC Hotel artfully blends urbane sophistication with a playful lifestyle spirit. This exciting spa will feature a variety of traditional treatments as well as high tech equipment and services. A beautiful blend of partnerships offer a wide range of elite treatments and classes for our residents and guests.
Memberships, conferences, bridal groups, hotel guests, and residents make up the diverse group of clients which offers us a variety of opportunities to build and develop great relationships.
This position is salary + bonus. Join our team of experts!
Arch Amenities Group, the world's leading leisure, fitness and spa management firms, is seeking a Membership and Marketing Manager! The Membership Manager is responsible for membership sales to include: developing and directing strategic sales efforts; creating and executing strategic sales plans and promotions and events operations.
Responsibilities:
• Ensures the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
• Develops and maintains a comprehensive standard facility operations manual, including written policies and procedures for all services, administration, membership, staff and maintenance.
• Directs and oversees all membership operations to ensure achievement of sales quotas and supports retention goals.
• Presents a monthly client summary report that outlines detailed membership sales information, operational and financial data.
• Submits all paperwork and financial reporting, including payroll, in accordance with Arch Amenities Group policy. Reconciles registration software and POS system as required.
• • Attends all management functions and meetings associated with client and AAG, including monthly marketing meetings, developer meetings and off-site presentations.
secure at all times.
• Provides excellent customer service and monitors member and guest feedback. Supervises and follows up on member and guest requests and comments.
• Leads outside prospecting of new membership and co-op opportunities.
• Projects an UPSCALE image to employees, clients, business associates and the community by having a professional, business attire and excellent customer service skills.
• Recommends and develops marketing strategies to include planning/coordinating promotions, facility activities and effective advertising.
• Identifies, evaluates, and resolves problems in a timely manner, utilizing innovative ideas and sound judgment.
• Assists with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
• Other duties as assigned.
Qualifications:
• Minimum of three (3) years progressive development and experience in the field of hospitality and operations.
• Experience in staff management, facility operations, membership, as well as event planning.
• Energetic, enthusiastic and motivational.
• Ability to collaborate with vendors and clients to attain facility goals.
Previous sales experience is preferred.
• Must be able to lift tables, chairs and other equipment while setting up for events and activities.
• Excellent customer service skills.
• Ability to utilize new technology and communication methods in preparing messaging and advertisements for members, guests and the public.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Professional manner, discretion, and appearance.
• Excellent verbal and written skills.
• Effective leadership skills and strong work ethic.
Education Requirements:
• Bachelor's Degree in leisure services, sales and marketing or a related field highly desirable.
• CPR, First aid & AED Certification preferred or willingness to obtain
Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.