Membership Director
Miami Beach, FL

Arch Amenities Group
Miami Beach, FL 33140
United States
Job Description
Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Membership Director. The Membership Director is responsible for establishing and maintaining a quality membership base for the facility.

Responsibilities:
  • Develop annual budget with core management team.
  • Responsible for articles in monthly newsletter if applicable.
  • Provide management team with cost/benefit analysis of each program conducted.
  • Provide facility tours to prospective sales presentations (including to members and potential group guests).
  • Develop robust wellness initiatives for group guests.
  • Handle the outreach and pre-planning of groups along with the scheduling / billing of activities and treatments.
  • Handle telephone solicitation, prospecting, and other follow-up.
  • Complete paperwork for new members.
  • Handle membership additions/deletions.
  • Develop member retention program.
  • Develop promotional materials to generate prospects, member introductory packet.
  • Keep reception desk fully appraised of all programming.
  • Serve as the Manager on Duty when assigned.
  • Tactfully able to communicate and enforce rules with participants.
  • Schedule facility usage for rentals and secure adequate staff.
  • Keep abreast of industry trends through reading, communication with other clubs, and by attending industry seminars and meetings.
  • Attend all scheduled training and meetings as required.
  • Meet with supervisor on an established basis.
  • Is timely and punctual when reporting to work
  • Ensure the desk and surrounding area is safe, clean and orderly.
  • Additional duties as assigned

Qualifications:
  • College degree with a major in communications, business, marketing, or public relations preferred
  • Valid CPR certification
  • Valid standard First Aid certification
  • At least 2 years of experience working at a multi-recreational facility in sports/recreation programming.
  • Sales experience in a service oriented industry
  • Effective leadership, promotional and management skills with a strong work ethic
  • Possess the ability to prospect new members
  • Must exhibit budgeting, organizational, and time management skills
  • Ability to work independently.
  • Excellent customer service skills
  • Energetic, enthusiastic and motivational
  • Professional manner, discretion, and appearance
  • Able to show initiative and make decisions
  • Positive and enthusiastic attitude towards job and facility
  • Must be able to trouble shoot and anticipate problems
  • Consistently exhibit team spirit promoting a productive environment
  • Demonstrate the ability to cooperate and work with others
  • Demonstrate consistent integrity, dependability, responsibility and be able to meet deadlines
  • Possess effective verbal/written communication and expression
  • Be a patient and courteous listener with the ability to show empathy
  • Adaptable and flexible under stressful and/or unusual situations
  • Ability to stand for long periods
  • Awareness of proper body mechanics to prevent injury
  • This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
  • The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
  • Ability to lift 25 lbs.
  • Normal work hours: varied to include nights, weekends, and holidays

Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.
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