Membership Director
Washington, DC

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Washington, DC 20036
United States

Industry
Charitable / Not for Profit
Manages Others
Yes
Experience Required
Yes
Degree Required
Yes
Security Clearance Required
Yes
Pay
From $50,000 To $60,000
Per Year    
Employment Type
Employee
Work Schedule
Full Time
Travel
No Travel
Job Description

The YMCA of Metropolitan Washington is looking for an experienced membership professional to lead the membership department at a YMCA facility in Montgomery County, MD.  This dynamic individual will support the continued growth of a YMCA branch by welcoming new members to join the inclusive, respectful, caring and impactful YMCA membership family.

The YMCA of Metropolitan Washington has been leading the way in youth development, healthy living and social responsibility for over 165 years through programs and services that meet the needs of communities across the metropolitan area. The Membership Directors at the YMCA play a key role in support of this work by leading the membership team in:

  • Providing outstanding customer service to all members, guests, staff & the community;
  • Identifying and building relationships with prospective members in the local community;
  • Welcoming individuals, families and groups to become new YMCA members;
  • Engaging new members in their opportunity to support the YMCA’s impactful programs and services, as a donor or volunteer, to strengthen the local community;
  • Supporting the daily operation of the Member Service team and key branch initiatives.

 
Job Requirements
A minimum of five years of relevant membership experience is required (prospect development & management, enrolling, engaging and supporting service delivery to members). The ideal candidate will have a history of achieving monthly membership goals through implementing effective internal and external marketing plans and demonstrating initiative, enthusiasm, sound business acumen & a collaborative spirit in working with team members. The Membership Director will have the privilege of developing the skills of membership department team members, positioning each one for their next advancement opportunity within the YMCA movement. As such, a minimum of three years of staff supervision, leadership and customer service experience is required. Skills required include excellent written and verbal communication, relationship-building, financial/budget management, customer service, multi-tasking and problem-solving skills. A Bachelor’s degree in a related field of study is required.

We offer an exciting, fun, inclusive, growth-oriented work environment with competitive compensation and an extensive benefits package that includes strong health benefits package, long-term and short-term disability, 10% employer paid retirement, childcare discount, complimentary Y membership, and continuous professional development opportunities.

Compensation: $50,000 - $60,000/year salary plus a monthly incentive opportunity of up to $1,500/month
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