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Membership Associate
Washington, PA
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WTS International
Washington, PA
United States
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Category
Member Services
Job Description
Overview
Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Membership Associate. The Membership Associate is responsible for establishing and maintaining a quality membership base for the facility.
Responsibilities
Provide facility tours to prospective members/sales presentations.
Handle telephone solicitation, prospecting, and other follow-up.
Complete paperwork for new members.
Handle membership additions/deletions.
Execute member retention program.
Assist with the development of promotional materials to generate prospects, member introductory packet.
Schedule facility usage for rentals and secure adequate staff.
Keep reception desk fully appraised of any issues
Attend all scheduled training and meetings as required.
Attends meetings with supervisor
Ensure the desk and surrounding area is safe, clean and orderly.
Is timely and punctual when reporting to work.
Tactfully able to communicate and enforce rules with participants.
Other duties as assigned.
Qualifications
High School diploma or GED
Community C.P.R. certification
Standard First Aid certification
At least 6 months of experience working at a multi-recreational facility in sports/recreation programming.
Sales experience in a service oriented industry
Effective leadership, promotional and management skills with a strong work ethic
Possess the ability to prospect new members
Possess effective verbal/written communication and expression.
Good listening skills with the ability to show empathy.
Adaptable and flexible under stressful and/or unusual situations.
Must exhibit organizational and time management skills
Ability to work independently.
Excellent customer service skills
Energetic, enthusiastic and motivational
Professional manner, discretion, and appearance
Able to show initiative and make decisions
Positive and enthusiastic attitude towards job and facility.
Must be able to trouble shoot and anticipate problems.
Consistently exhibit team spirit promoting a productive environment.
Ability to meet deadlines
Ability to stand for long periods
Awareness of proper body mechanics to prevent injury
This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
Ability to lift 25 lbs.
Normal work hours: varied to include nights, weekends, and holidays
Facility/Job Highlights
Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.
Employer
WTS International
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27