Membership Associate
Houston, TX
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WTS International
Houston, TX
United States
Job Description
Overview
WTS International, the world's leading spa, fitness and leisure firm, is seeking Membership Associates for a commercial fitness facility in Houston, TX. The Membership Associate is responsible for establishing and maintaining a quality membership base for the facility. This exciting position also is responsible for keeping equipment and work out areas clean; demonstrates high tech fitness equipment functions to clientele; and providing exceptional customer service to members within the facility.
This role requires exceptional customer service and relationship management skills, the ability to drive membership sales, and passion for fitness as well as personal trainer certification from a nationally recognized agency highly preferred. This position is 20 hours a week plus additional training hours. Apply today for immediate consideration! Compensation includes hourly rate of $15 / Hour plus additional potential for Personal Training commissions.
Responsibilities
• Provide facility tours to prospective members/sales presentations.
• Handle telephone solicitation, prospecting, and other follow-up.
• Complete paperwork for new members.
• Handle membership additions/deletions.
• Execute member retention program.
• Assist with the development of promotional materials to generate prospects, member introductory packet.
• Schedule facility usage for rentals and secure adequate staff.
• Keep reception desk fully appraised of any issues
• Attend all scheduled training and meetings as required.
• Attends meetings with supervisor
• Ensure the desk and surrounding area is safe, clean and orderly.
• Is timely and punctual when reporting to work.
• Tactfully able to communicate and enforce rules with participants.
• Other duties as assigned.
Qualifications
• High School diploma or GED
• Community C.P.R. certification
• Standard First Aid certification
• At least 6 months of experience working at a multi-recreational facility in sports/recreation programming.
• Sales experience in a service oriented industry
• Effective leadership, promotional and management skills with a strong work ethic
• Possess the ability to prospect new members
• Possess effective verbal/written communication and expression.
• Good listening skills with the ability to show empathy.
• Adaptable and flexible under stressful and/or unusual situations.
• Must exhibit organizational and time management skills
• Ability to work independently.
• Excellent customer service skills
• Energetic, enthusiastic and motivational
• Professional manner, discretion, and appearance
• Able to show initiative and make decisions
• Positive and enthusiastic attitude towards job and facility.
• Must be able to trouble shoot and anticipate problems.
• Consistently exhibit team spirit promoting a productive environment.
• Ability to meet deadlines
• Ability to stand for long periods
• Awareness of proper body mechanics to prevent injury
• This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
• The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
• Ability to lift 25 lbs.
• Normal work hours: varied to include nights, weekends, and holidays
Facility/Job Highlights
Arch Amenities Group is an equal opportunity employer dedicated to maintaining a diverse and inclusive workforce.