Membership Associate
Cincinnati, OH

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WTS International
Cincinnati, OH
United States

Category
Job Description
Overview

WTS International, the world's leading spa, fitness and leisure firm, is seeking a Membership Associate. The Membership Associate is responsible for establishing and maintaining a quality membership base for the facility.

Responsibilities

  • Provide facility tours to prospective members/sales presentations.
  • Handle telephone solicitation, prospecting, and other follow-up.
  • Complete paperwork for new members.
  • Handle membership additions/deletions.
  • Execute member retention program.
  • Assist with the development of promotional materials to generate prospects, member introductory packet.
  • Keep reception desk fully appraised of any issues
  • Clerical duties such as, but not limited to ensuring membership office is adequately supplied with all forms, schedules, etc.., obtaining forms when stock is running low, and filing.
  • Attend all scheduled training and meetings as required.
  • Attends meetings with supervisor
  • Ensure the desk and surrounding area is safe, clean and orderly.
  • Is timely and punctual when reporting to work.
  • Tactfully able to communicate and enforce rules with participants.
  • Other duties as assigned.


Qualifications

  • High School diploma or GED
  • Community C.P.R. certification
  • Standard First Aid certification
  • At least 6 months of experience working at a multi-recreational facility in sports/recreation programming.
  • Sales experience in a service oriented industry
  • Effective leadership, promotional and management skills with a strong work ethic
  • Possess the ability to prospect new members
  • Possess effective verbal/written communication and expression.
  • Good listening skills with the ability to show empathy.
  • Adaptable and flexible under stressful and/or unusual situations.
  • Must exhibit organizational and time management skills
  • Ability to work independently.
  • Excellent customer service skills
  • Energetic, enthusiastic and motivational
  • Professional manner, discretion, and appearance
  • Able to show initiative and make decisions
  • Positive and enthusiastic attitude towards job and facility.
  • Must be able to trouble shoot and anticipate problems.
  • Consistently exhibit team spirit promoting a productive environment.
  • Ability to meet deadlines
  • Ability to stand for long periods
  • Awareness of proper body mechanics to prevent injury
  • This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
  • The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
  • Ability to lift 25 lbs.
  • Normal work hours: Primarily Saturdays and Sundays, but may also include some weekdays, evening, and holidays.


Facility/Job Highlights

WTS International, Inc. is an equal employment opportunity employer that is committed to having a diverse work force.
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