Are you interested in doing something great for your community, here’s an opportunity to welcome, engage, connect individuals and families to an organization that promotes healthy living, social responsibility and youth development?
We are currently recruiting for a Membership Associate for our YMCA Anthony Bowen branch, located at 1325 W Street, NW Washington, DC.
What does a MA do at the Y?
The Membership Associate builds the YMCA’s capacity to serve the local community by welcoming individuals, families and corporations to the benefits of membership at their YMCA branch. The basic function and scope of responsibility for the Membership Associate includes:
o Plays a leadership role in the daily operation of the Member Service Department in accordance with the Association standards and membership policies;
o Generates incremental membership sales via external sources (corporations, community-events, etc.) and optimizes internal relationships (member engagement, member referrals, etc.) in route to achieving the branch’s monthly new member acquisition and member retention goals
o Providing outstanding customer service to all members, guests, staff and the community at-large
Here’s how you make the magic happen…Essential duties and responsibilities:
o Works directly with the Membership Director and all branch staff to uphold the YMCA customer service standards of “Facility Excellence”, “Staff Engagement” and “Show”
o Delivers the YMCA mission and philosophy to staff, members and guests
o In accordance with Association standards and membership policies, supports the development and implementation of the branch membership acquisition plan, with responsibility for delivering the local plan tactics, generating incremental sales via external sources, tracking membership progress and assuming ownership of all affiliated results
o Supports Member Service team reports under the direction of the Membership Director
o Supports the handling of all prospect sources (i.e. handling of telephone inquiries, interaction with web leads, etc.) and interaction with guests (i.e. tours, front desk interaction, service area collaboration, etc.) in assuming a major role with the Branch membership results
o In partnership with the Membership Director, responsible for prospecting, securing, and servicing Corporate memberships
o Assists the planning & management of events for prospects, members & guests (i.e. Open House) in partnership with fellow Service Team members (Wellness, Camp, Aquatics, etc.)
o Participates in the Metropolitan Washington YMCA Member Service Team Meetings, Campaigns, Initiatives, Training Sessions, and additional activities
o Partners with ASO, branch leadership and fellow Service Team Leaders to foster increased member engagement and support improved member retention
o Maintains close daily contact with the Membership Director on the status of membership accounts and operations at the branch
o Attends appropriate community events or is a member of appropriate civic associations to promote the YMCA
o Performs assignments when scheduled as Facility Duty Officer
o Other duties as required
Here’s what you need to do this great work- Education, Certification, Skills, and Experience:
o Bachelor’s degree or equivalent experience
o A minimum of three years’ experience in membership sales and service
o A track record of demonstrating initiative, enthusiasm & common sense/good judgement
o Skills required include communication, relationship-building, customer service, leadership, multi-tasking and problem-solving skills
o Must be able to review and guide the work of others
Benefits & Compensation:
The YMCA of Metropolitan Washington provides progressive employee benefits, including a 10% employer-funded retirement plan with vesting after two years of service; 403(b) savings plan; high quality and affordable healthcare; free YMCA membership for employee, spouse and dependents; paid time off package, numerous professional development opportunities, an exciting and collaborative work environment, and the ability to work with creative, talented and diverse individuals! Annual salary compensation-$35,000, plus an opportunity to earn a monthly incentive up to $1500.