Membership Associate
Washington, DC

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YMCA of Metropolitan Washington
1112 16th Street, NW Ste. 700
Washington, DC 20036
United States

Industry
Charitable / Not for Profit
Manages Others
No
Experience Required
Yes
Degree Required
No
Security Clearance Required
Yes Criminal background check
Employment Type
Employee
Work Schedule
Full Time
Job Description
Are you interested in doing something great for your community, here’s an opportunity to welcome, engage, connect individuals and families to an organization that promotes healthy living, social responsibility and youth development? 

We are currently recruiting for a Membership Associate for our YMCA Anthony Bowen branch, located at 1325 W Street, NW Washington, DC.

What does a MA do at the Y?
The Membership Associate builds the YMCA’s capacity to serve the local community by welcoming individuals, families and corporations to the benefits of membership at their YMCA branch. The basic function and scope of responsibility for the Membership Associate includes: 
o Plays a leadership role in the daily operation of the Member Service Department in accordance with the Association standards and membership policies;
o Generates incremental membership sales via external sources (corporations, community-events, etc.) and optimizes internal relationships (member engagement, member referrals, etc.) in route to achieving the branch’s monthly new member acquisition and member retention goals
o Providing outstanding customer service to all members, guests, staff and the community at-large
  
Here’s how  you make the magic happen…Essential duties and responsibilities: 
o Works directly with the Membership Director and all branch staff to uphold the YMCA customer service standards of “Facility Excellence”, “Staff Engagement” and “Show”
o Delivers the YMCA mission and philosophy to staff, members and guests
o In accordance with Association standards and membership policies, supports the development and implementation of the branch membership acquisition plan, with responsibility for delivering the local plan tactics, generating incremental sales via external sources, tracking membership progress and assuming ownership of all affiliated results
o Supports Member Service team reports under the direction of the Membership Director
o Supports the handling of all prospect sources (i.e. handling of telephone inquiries, interaction with web leads, etc.) and interaction with guests (i.e. tours, front desk interaction, service area collaboration, etc.) in assuming a major role with the Branch membership results
o In partnership with the Membership Director, responsible for prospecting, securing, and servicing Corporate memberships                                                               
o Assists the planning & management of events for prospects, members & guests (i.e. Open House) in partnership with fellow Service Team members (Wellness, Camp, Aquatics, etc.)
o Participates in the Metropolitan Washington YMCA Member Service Team Meetings, Campaigns, Initiatives, Training Sessions, and additional activities
o Partners with ASO, branch leadership and fellow Service Team Leaders to foster increased member engagement and support improved member retention
o Maintains close daily contact with the Membership Director on the status of membership accounts and operations at the branch
o Attends appropriate community events or is a member of appropriate civic associations to promote the YMCA
o Performs assignments when scheduled as Facility Duty Officer
o Other duties as required
Here’s what you need to do this great work- Education, Certification, Skills, and Experience: 
o Bachelor’s degree or equivalent experience
o A minimum of three years’ experience in membership sales and service
o A track record of demonstrating initiative, enthusiasm & common sense/good judgement
o Skills required include communication, relationship-building, customer service, leadership, multi-tasking and problem-solving skills
o Must be able to review and guide the work of others
 
Benefits & Compensation: 
The YMCA of Metropolitan Washington provides progressive employee benefits, including a 10% employer-funded retirement plan with vesting after two years of service; 403(b) savings plan; high quality and affordable healthcare; free YMCA membership for employee, spouse and dependents; paid time off package, numerous professional development opportunities, an exciting and collaborative work environment, and the ability to work with creative, talented and diverse individuals! Annual salary compensation-$35,000, plus an opportunity to earn a monthly incentive up to $1500.
Job Requirements
Here’s what you need to do this great work- Education, Certification, Skills, and Experience:
o Bachelor’s degree or equivalent experience
o A minimum of three years’ experience in membership sales and service
o A track record of demonstrating initiative, enthusiasm & common sense/good judgement
o Skills required include communication, relationship-building, customer service, leadership, multi-tasking and problem-solving skills
o Must be able to review and guide the work of others

Your time and availability is needed-A flexible work schedule:
o Ability to work weekends and evenings for branch and corporate functions
o Ability to work extended hours to meet deadlines
Employer
YMCA of Metropolitan Washington
Nicole Harrison
1112 16th Street, NW Ste. 700
Washington DC 20036
United States

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