Membership Accounting Representative
Greenwood Village, CO

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Wellbridge
Greenwood Village, CO
United States

Category
Job Description
Wellbridge Corporate Office
An Athletic Club Management Company
Greenwood Village, CO


Full-time

We're looking for a Membership Accounting Representative!

Who we are:
Wellbridge owns and operates a variety of of full-service, premiere athletic and tennis clubs across the country. Established more than 30 years ago with one location in CO, we have grown to 18 locations spanning 6 states.

Our culture empowers managers to be coaches, celebrates results through teamwork and encourages innovative behaviors that contribute to a strong member community. Through our passion to impact others and improve everyday life, we are able to enjoy financial results.

What our Member Accounting Representatives are all about:
Our Membership Accounting Representatives are responsible for member inquiries with the highest level of customer service regarding membership, billing, policies and complaints. Assist in various accounting functions, some filing, data entry to include membership changes, accounts receivable, etc.

Some responsibilities include:
  • Coordinate and meet with new members on all personal coaching fitness sessions. Establish the new member’s fitness goals, set them up with the Fitness Coach and present club programs and activities that meet their needs and offer them personal training options to purchase.
  • Follow up with new members to ensure fitness and interest appointments are being scheduled and attended. Monitor member usage (14, 21, 40 day low usage indicator (LUI) and at-risk) and follow up with telephone calls and emails to ensure the member is fully satisfied with the club
  • Be an active part of the retention team at the club to proactively manage member cancelations.
  • Perform the duties related to the social coordinator for the club including but not limited to communication with members throughout the club to inform them of club events, programs and activities verbally, online and monthly newsletter.
What you’re all about:
  • Must possess excellent computer skills (knowledge of Word and Excel is required).
  • Attention to detail is a must.
  • Good communications skills and phone etiquette is essential.
  • Ability to work independently and handle multiple tasks at once is a necessity.
  • Excellent customer service skills required.
Qualifications:
  • Familiarity with general accounting procedures is recommended.
  • An accounting or bookkeeping background is helpful. Must have a high school diploma or equivalent.
  • Two to four years experience in customer service/office setting in a service industry is preferred.
Why we're a great company to join:
  • You’ll enjoy a complementary membership!
  • We provide in-house training to fulfill your CPR certification requirements.
  • We have state-of-the-art exercise equipment and resources.
  • And much, much more!
Compensation: Up to $20.00 per hour based on experience and qualifications

Wellbridge owns and operates a variety of premiere athletic and tennis clubs across the country. Established more than 30 years ago with one location in CO, we have grown to 18 locations spanning 6 states. We proudly employ more than 1,400 team members and serve a growing membership community of more than 21,000+ members.

We offer dynamic opportunities for our employees to develop their careers in a collaborative and empowering environment. Our culture encourages managers to be coaches, celebrates results through teamwork, and promotes innovative behaviors that contribute to a strong and dynamic environment. This allows us to live our mission of delivering the best for and through our employees, our members, and our community.
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