Member Experience Internship
The Edge Fitness Clubs
Orange, CT 06477
MEMBER EXPERIENCE INTERN- for school credit ONLY
At The Edge Fitness Clubs our mission is to offer extraordinary fitness facilities, innovative programming and an energetic, friendly staff to ensure our members love coming to our clubs, always enjoy their fitness experience, and see the results of their hard work. Ultimately giving our members... an EDGE in life.
The role of the part-time Member Experience Intern is to manage and respond to member feedback including, but not limited to The Edge's social media sites, and email marketing. As a voice and representation for The Edge Fitness Clubs, you are a culture champion for The Edge and will continually strive to create long-lasting positive member engagement through all member communication channels with laser focus on exceeding member expectations.
Job Description and Responsibilities
-Respond to all social media posts and positively and enthusiastically to keep members engaged.
-Respond to any comments, questions or concerns from members posted on social media sites (positive or negative).
-Report via email any issues deemed urgent to the club GM, AD, and Member Experience Director promptly.
-Complete and submit club MX audits daily.
-Complete and submit member surveys.
Must have exemplary written and verbal communication skills.
Must be meticulously organized, with a strong attention to detail especially with follow-up.
Knowledge and experience with Facebook, Twitter, Instagram, Pinterest, YELP, Google Reviews, YouTube and other social media platforms.
Must have a driver's license and clean driving record
Knowledge of Microsoft Word and Microsoft Excel.
Must be able to work flexible hours including evenings and one weekend day. 3-4 hour shifts are necessary.
Must be able to work out of various Edge locations during club business hours only.
Education & Experience:
Actively enrolled in an accredited college or university.
Must be able to earn academic credit for internship
2 years Background or Interest in: Business/Customer Service/Customer Experience/Retail/Management is a plus
Solid understanding of social media.
Ability to work with a sense of urgency.
Must have a passion for fitness.
Must have a passion to help our members with their concerns, likes, and dislikes.
High energy, friendly, and people-focused personality.
Existing or previous experience as a member of The Edge Fitness Clubs preferred.
Six-month club membership activated at time of hire.
Mileage reimbursement paid according to company policy.
Proof of 120 hour or approx. 10 weeks (unpaid) internship provided for school credit.