Meeting Experience Manager
New York, NY
Arch Amenities Group
New York, NY 10036
United States
Job Description
Arch Amenities Group, one of the world's leading spa and fitness management firms, is seeking a Meeting Experience Manager. The Meeting Experience Manager will report directly to the Director of Operations.
Key Requirements:
- A gracious, friendly, patient and helpful attitude towards guests
- Ability to multi-task and work in a very busy environment
- Ability to work a flexible schedule
- Working knowledge of food and beverage
- Basic audio-visual knowledge and a willingness to learn
Responsibilities:
- Greet and welcome guests
- Manage staff as needed
- Opening venue upon arrival- unlock doors, turn on lights and music
- Closing venues, ensuring all perishable food is properly stored or discarded, turning lights & AV off and locking doors
- Review banquet event order (BEO) and execute accordingly
- Inspect meeting and event rooms to BEO specifications
- Act as client point of contact
- Supervise catering logistics- receiving and reviewing orders
- Responsible for the set-up buffet- chafing dishes, serve ware and signage
- Respond promptly to requests from customers in a polite and professional fashion
- Replenish F&B as needed
- Assist client with all audiovisual tech needs- connect laptop to flat panel monitors, manage microphones and audio levels and video conferencing set up
- Maintain cleanliness and organization of the property
- Refresh meeting rooms as needed
- Clean dishes, flatware & glassware in dishwasher
- Restock meeting/inventory supplies
- Comply with all health, safety and hygiene standards and policies
- Clean and reset meeting rooms for following day events/meetings according to client specifications
- Ability to move tables, chairs and furniture and lift up to 30 pounds
- Assist with end of the month inventory
- Assist with entering guest names into building systems
- Complete EOD report outlining the meeting/ event and send to Operations Team
Skills and Experience
- High School Diploma preferred
- Minimum age requirement of 21 years
- Working knowledge of kitchen equipment
- Able to work flexible schedules
- Able to work in a standing position for long periods
- Be able to reach and bend and frequently lift up to 30 pounds.
- Additional duties as required by management
Key Competencies
- Customer service orientation
- Communication skills
- Interpersonal skills
- Team member
- High energy level
- Handle a fast-paced work environment
- Reliability
- Honesty and integrity
Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.