Lifestyle Director
Parrish, FL

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WTS International
Parrish, FL
United States

Category
Job Description
Overview

Arch Amenities Group is seeking a full time Lifestyle Director for a community in Parrish, FL! The Lifestile Director is responsible for the coordination and general oversight of lifestyle programs, major marketing events and amenities within the community; to include, but not limited to: youth, wellness, nature, social and special events, as directed by the board of directors and/or developer. The Lifestyle Director is responsible for coordinating with the marketing department to assist with prospective buyer and resident initiatives, Relator relations and overall home sales efforts.

Nights/weekends required and our ideal candidate will have prior recreation, hospitality, events and facility management experience. Apply today for immediate consideration!

Responsibilities

• Ensures the "AAG Experience" for residents, guests and prospective buyers by maintaining the standards set in WTS' Basics to Excellence (BTE), AAG's Mission Statement/Values; Standards and Expectations, and AAG's Brand Standards.
• Develops and maintains a comprehensive standard facility operations manual, including written policies and procedures for all services, administration, and maintenance.

• Oversees the day to day operation of the community amenities, reporting needs to staff and vendors and ensuring all spaces are presentable and full operational
• Presents a monthly Lifestyle Director's report to the board of supervisors and client.
• Plans and directs a wide variety of programming and services for the community to include but not limited to: social, sports, fitness, aquatics, life enrichment, youth, teen, community bike share program, prospect & marketing events, as well as large scale public events.
• Works alongside the marketing & development team.
• Coordinates with the marketing team and onsite sales representatives to ensure the community lifestyle program is properly presented to prospects, realtors and current residents.
• Documents program participation & resident feedback.
• Assists in the solicitation of resident testimonials, lifestyle photos, event videos, event attendee feedback to be used in a variety of marketing channels for the community.
• Creates a calendar of events and community newsletter as required by client.
• Promotes all programs, events and social clubs in the community through a variety of marketing channels to include, but not limited to, a community app & website, newsletter and calendar of events, flyers, posters, email blast, etc.
• Provides excellent customer service and monitors resident and guest feedback through customer care techniques.
• Submits all paperwork and financial reporting, including payroll, in accordance with WTS policy. Reconciles registration software and POS system as required.
• Ensures accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
• Works in cooperation with the CDD & HOA management teams to ensure communication is clear when responding to resident and client inquiries.
• Assesses all employees' progress continually; coaches employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participates in annual performance evaluations, and, when necessary, assists in the termination process.
• Attends all management functions and meetings associated with client, including monthly board meetings, developer meetings and off-site presentations.
• Maintains cooperation and teamwork throughout the community, placing a high emphasis on resident service and satisfaction.
• Identifies, evaluates, and resolves problems or concerns from management and/or residents in a timely manner, utilizing innovative ideas and sound judgment.
• Assists with budget planning, preparation and forecasting as needed.
• Collaborates with the marketing team on lead-management, survey analysis and database management.

Qualifications

  • Degree or at least 3 years experience in Recreation or Hospitality preferred
  • Experience managing events required
  • Excellent customer service skills
  • Efficient, well organized, and able to handle a variety of duties simultaneously
  • Professional manner, discretion, and appearance
  • Excellent verbal and written skills
  • Energetic, enthusiastic and motivational
  • Effective leadership skills and a strong work ethic
  • Proficient in appropriate computer skills and office equipment
  • Ability to stand for long periods
  • This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
  • The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
  • Ability to lift 25 lbs.
  • Normal work hours: Varied to include nights, weekends, and holidays


Facility/Job Highlights

Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.
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