Lifestyle Director
Urbana, MD

Share This With Your Friends!


WTS International
Urbana, MD
United States

Category
Job Description
Overview

WTS International, one of the world's leading leisure, spa and fitness consulting and management firms, is seeking a Lifestyle Director for 55+ community located in southern Fredrick County, Maryland. The Lifestyle Director manages and oversees the daily operations and programming of the community residents that include current wellness trends. This part-time position designs exciting programs, provides training to the staff, implements marketing and sales strategic plans with the support of the WTS corporate office, oversees facility maintenance, creates a positive team environment, and ensures the highest level of satisfaction to the residents and prospects.

Responsibilities

• Ensures the "WTS Experience" for residents and guests by maintaining the standards set in WTS' Basics to Excellence (BTE), WTS' Mission Statement/Values, Standards and Expectations, and WTS' Brand Standards.
• Adheres to policies of the facility and WTS International.
• Develops a comprehensive standard facility operation manual, including written policies and procedures for all facility services, administration, and maintenance using the WTS operations template.
• Ability to effectively resolve resident concerns and issues.
• Ability to assume responsibility for operations, maintenance and safeguarding of all amenities including, but not limited to tennis facilities, playground, community pool, fitness center, bocce courts, pickleball/basketball courts, library, and clubhouse
• Ability to establish and maintain effective working relationships with staff, board members, residents, volunteers, businesses, and various community groups.
• Prepares any incident or accident reports and forwards them to the Client and WTS Corporate office.
• Develops, through use of a template, a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and, with Operations Director approval, forwards recommended changes to the client.
• Submits all paperwork and financial reporting, including payroll, in accordance with WTS policy.
• Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair and submits these recommendations or issues to property management.
• Creates a staff team to meet all aspects of professionalism and service demands.
• Maintains a fully staffed facility by recruiting, interviewing, hiring, and training all staff.
• Ensures the staff is fully knowledgeable on the use and benefits of services, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
• Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system and participates in MOD schedule.

• Assesses all employees' progress continually; coaches employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participates in annual performance evaluations, and, when necessary, assists in the termination process.
• Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest requests and comments.
• Creates and implements an annual marketing and programming plan to promote all activities and encourage member participation and utilization.
• Ensures facility is only accessed by residents and their registered guests, and that it is safe and secure at all times.
• Ensures fiscal responsibility through efficient scheduling of facility and, when necessary, makes changes to stay within budgetary guidelines.
• Develops and plans a diverse calendar of pre-approved resident programs and activities such as: social programs, fitness and wellness programs, youth programs (if applicable), aquatic programs, sports, life enrichment classes, special events, social events, and resident concierge services (if applicable).
• Conducts new resident orientations including an introduction to the fitness center, facilities, services, programs, policies, and procedures.
• Monitors and tracks resident utilization and program registrations/participation by establishing a tracking procedure. Ensures all guest fees and class fees are correctly charged.
• Designs, with the use of templates, forms, flyers, and promotional materials to be utilized in daily facility operations.
• Works with the Property Management company to address resident questions and concerns.
• Prepares bulletins and flyers for display on bulletin board, website, and for a possible activities newsletter.
• Maintains monthly inventory of supplies and equipment.
• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.

Qualifications

  • College degree or comparable work experience - Degree in Recreation and/or Fitness preferred.
  • Recreational, Hospitality or and Amenity management backgrounds and experience preferred.
  • Programming and event experience.
  • Strong leadership skills and staff management experience.
  • Ability to lift 25 lbs.
  • Excellent customer service skills.
  • Efficient, well organized, and able to handle a variety of duties simultaneously.
  • Professional manner, discretion, and appearance.
  • Effective leadership skills and a strong work ethic
  • Efficient, well organized, and able to handle a variety of duties simultaneously
  • Creative in marketing, promotion, and programming
  • Energetic, enthusiastic and motivational
  • Excellent verbal and written skills
  • Able to show initiative and make decisions
  • CPR/First-Aid Certified
  • Ability to stand for long periods
  • This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
    The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
  • Ability to lift 25 lbs.
  • Normal work hours: Varied to include nights, weekends, and holidays


Facility/Job Highlights

WTS International, Inc. is an equal employment opportunity employer that is committed to having a diverse work force.
View Count 13