Lifestyle Director
Wesley Chapel, FL

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WTS International
Wesley Chapel, FL
United States

Category
Job Description
Overview

WTS International is the world's leading consulting and management firm for spa, fitness and leisure facilities. WTS is currently seeking a Lifestyle Director for Wesley Chapel, FL. The Lifestyle Director is responsible for coordinating programs, events and rental opportunities that are unique and responsive to a community or leisure facility. Ideal candidate will have experience with large scale event planning and enjoy working with children, adults and corporate groups. The Lifestyle Director will oversee a large team of 20-40 part-time & seasonal positions.

Responsibilities

• Ensures the "WTS Experience" for residents and guests by maintaining the standards set in WTS' Basics to Excellence (BTE), WTS' Mission Statement/Values; Standards and Expectations, and WTS' Brand Standards.

• Develops a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the WTS International operations template.
• Develops, through use of a template, a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and with Operation Director's approval, forwards recommended changes to the client.
• Submits all paperwork and financial reporting, including payroll, in accordance with WTS International policy.
• Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair and submits these recommendations or issues to property management.
• Writes articles or press releases for the facility, when applicable.
• Creates a team of service providers to meet all aspects of professionalism and service demands.
• Maintains a fully staffed facility by recruiting, interviewing, hiring, and training all staff.
• Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
• Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system and participates in MOD schedule (if applicable)
• Assesses all employees' progress continually; coaches employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participates in annual performance evaluations, and, when necessary, assists in the termination process.
• Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest requests and comments.
• Creates and implements an annual marketing and programming plan to promote all activities and encourage member participation and utilization.
• Develops member participation and recruitment plans; outlining in detail all promotions, fitness programs, and any expenditures.
• Ensures facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
• Ensures fiscal responsibility through efficient scheduling of facility and, when necessary, makes changes to stay within budgetary guidelines.
• Develops and plans a diverse calendar of enjoyable member programs and activities such as: fitness and wellness programs, youth programs (if applicable), aquatic programs, sports, life enrichment classes, special events, social events, resident concierge services, and spa or personal care services (if applicable).
• Conducts new resident orientations including an introduction to the fitness center, facilities, services, programs, policies, and procedures.
• Works with Sales and Marketing Department Staff to introduce prospective members to the facility's amenities and programs.
• Monitors and tracks resident utilization and program registrations/participation by establishing a tracking procedure. Ensures all guest fees and class fees are correctly charged.
• Designs, with the use of templates, forms, flyers, and promotional materials to be utilized in daily facility operations.
• Works with the property management company to address resident questions and concerns.
• Reviews and discusses any client suggestions at staff meetings.
• Prepares bulletins and flyers for display on bulletin board, intranet, cable, and for a possible activities newsletter.
• Maintains bulletin board(s).
• Maintains monthly inventory of supplies and equipment (towels, amenities, etc.).
• Other duties as assigned

Qualifications

• Minimum of three (3) years progressive development and experience in the field of special events & resident program planning and execution.
• Experience in planning, coordinating and executing major festivals and events, including volunteers, staffing, logistics and sponsorship development.
• Energetic, enthusiastic and motivational.
• Ability to lead a group of staff members, volunteers, subordinate staff and volunteers in major programming and events.
• Must be able to lift tables, chairs and other equipment while setting up for events and activities.
• Excellent customer service skills.
• Ability to utilize new technology and communication methods in preparing messaging for residents, public and client.
• Experience in public speaking and presentations.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Professional manner, discretion, and appearance.
• Excellent verbal and written skills.
• Effective leadership skills and strong work ethic.

Education Requirements:

• Bachelor's Degree in recreation, leisure services, marketing or a related field highly desirable.
• Certified Pool Operator (CPRO) certification preferred or willingness to obtain
• CPR, First aid & AED Certification preferred or willingness to obtain

Facility/Job Highlights

WTS International, Inc. is an equal employment opportunity employer that is committed to having a diverse work force.
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