Interviewing Questions and a Job Description for a Club Manager/Gym Manager Job

9/26/2023
Alan Cohen

INTERVIEWING QUESTIONS

Position: Club Manager/Gym Manager

Name:

Date:

 

Why have you decided to make a change in your employment?

 

What do you like most about your current job? Least?

 

How many employees do you supervise?

 

What do you feel is the most difficult type of employee to supervise?

 

What is an ideal workday for you? (Usually the activities they mention first are of the most interest to the applicant.)

 

What has been a recurring problem at work that you wish had been solved?

 

How do you set and measure your goals?

 

What manager has inspired you the most and why?

 

How do you sell your ideas to your manager?

 

What do you need from management to feel motivated?

 

How do you motivate your staff?

 

How do you build trust and loyalty from your staff?

 

What systems do you use to ensure your staff’s accountability?

 

What types of things do you do to keep objective when evaluating your staff?

 

What standards do you require of your staff?

 

What are your work goals for the next five years?  How does this job fit into those goals?

 

What do you think was your most impressive contributions to your current job?

 

How do you prioritize your assigned projects or tasks?

 

Has there ever been a policy change where you really disagreed with management? If so, what did you do?

 

Do you believe in meeting regularly with your departmental staff? If so, how often would you suggest meeting?

 

What topics or agenda items would you discuss? (Hopefully they would have some “good job” topics.)

 

What organizational tools do you use to keep your projects, paperwork, and schedules on track?

 

What budgeting experience have you had? Please explain in detail.

 

How much revenue did your department generate last year?

 

What were your expenses?

 

Have you conducted any training classes for your staff? If so, what were they?

 

What additional training would you like to receive?

 

What type of performance feedback do you like to receive?

 

When you started new jobs, how did you establish good relationships with your co-workers?

 

What is your approach to handling conflict at work?

 

How do you get cooperation from other departments?

 

How much leeway do you give your employees to make decisions?

How do you maintain control?

 

Do you workout in a club? What benefits could come from a fitness program?

 

This position is for a 40+hour workweek including some nights and weekends. After 6 months’ employment you would be eligible for a one-week vacation. Can you maintain regular attendance within these perimeters?

 

Do you have any vacation already planned?

 

What computer skills do you have?

 

What are your housekeeping standards?

 

How much editing have you done for newsletters, bulletin boards, and flyers?

 

If hired, can you provide proof of your eligibility to work in the United States?

 

Why do you want to work here?

 

Review the job description in detail and the ask ”can you perform these essential job functions with or without reasonable accommodations?” If they need accommodations, have them write down their suggestions for reasonable accommodations.

 

Club Manager/Gym Manager Job Description

 

Reports to:

Department:

Certifications:

Employee signature:

Date:

 

JOB SUMMARY

 

The gym manager is to assist the owner with the supervision of employees and to help operate the club in a safe and profitable manner.

ESSENTIAL FUNCTIONS

Follow all club policies and procedures as outlined in the Employee Handbook

 

Follow all standards, policies and procedures for hiring, disciplining, appraising and terminating employees in accordance with the governing laws and Employee Handbook

 

Supervise the front desk operations

 

Establish and maintain the policies and procedures for the front desk operation

 

Design and help teach the front desk training program which is to include greeting members and guests, check-in procedures, guest registration and collection of fees, program and event registration, membership inquiries, how to promote club events and programs, opening and closing procedures and any other subject management deems necessary.

 

Develop and manage the club’s events calendar

 

Perform daily accounts reconciliation of front desk cash and charges

 

Monitor front desk payroll and ensure meeting budget requirements

 

Analyze and write reports explaining each department’s monthly variances

 

Develop annual budget for any other department as requested by General Manager

 

Use an inventory control system for club supplies and keep accurate records

 

Keep supplies within the budget guidelines

 

Help with the club’s quality control for cleanliness, maintenance, friendly staff and customer service

 

Review all accident and incident reports and take appropriate action

 

Help resolve employee grievances and maintain an open door policy

 

Help resolve any member/guest issues

 

Respond to member concerns or suggestions

 

Return telephone calls within 24 hours

 

Maintain high customer service orientation

 

Hold 3-member focus groups a year with approximately 10 members each meeting

 

Prepare, distribute and analyze member surveys

 

Walk the club daily to inspect for cleanliness and that the fitness equipment is operational

 

Monitor any renovation or construction complies with state, local and federal building codes

 

Screen employee applications and do final round interviews for different departments as designated by General Manager

 

Be responsible for all personnel files and review them 2 times a year for completeness and compliance with governing laws

 

Ensure that no one starts to work (includes training) without first completing their Immigration form which includes copies proving the right to work in the United States

 

Help General Manager with construction or renovation projects

 

Lead some of the all staff meetings

 

Attend all management meetings and any department meetings as required

 

Help prepare club newsletter

 

Oversee all club bulletin boards

 

Be professionally attired and wear name tag at all times

 

Maintain punctuality and regular attendance

 

Maintain a positive attitude and professional demeanor at all times

 

Be a team player

 

QUALIFICATIONS REQUIRED

 

Minimum of three years supervisory experience

 

Minimum of two years club experience

 

Have high school diploma (prefer some college)

 

Have above average math skills

 

Must be able to demonstrate good organization skills

 

Need good computer skills

 

Have very good communication skills both verbally and written

 

Can demonstrate above average leadership and judgment skills

 

Must be CPR certified

 

Must have good customer service orientation

 

Have a strong affinity for the product and have a high energy level

 

Must be able to perform multi-faceted tasks along with day-to-day tasks

 

Must be able to work flexible hours including some nights and weekends

 

PHYSICAL DEMANDS

 

Be able to walk and stand for long periods of time

 

Be able to see, hear, speak and write

 

Must be able to use computer, telephone and paging systems

 

Must be able to lift up to 40 lbs.

 

Needs to be able to handle pool and laundry chemicals if needed

 

Needs high energy level

 
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