Human Resources Generalist
Rockville, MD

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WTS International
Rockville, MD
United States

Job Description

WTS International, the world's leading spa, fitness and leisure firm, is seeking a Human Resources Generalist for our corporate headquarters in Rockville, MD. The Sr. HR Generalist will support facility management teams throughout the US. Prior experience with a geographically dispersed workforce and high level employee relations expertise highly preferred.

Provides counsel to field and corporate management on matters relating to employee performance and behavioral concerns within assigned geographic region. Creates and edits policies and procedures that reflect standards of conduct and safety. Receives employee grievances and conducts investigations into allegations of harassment or discrimination.

Note: 2 HRGs split the country - Mid-West/West and East

Key areas of focus for this role include the following:
  • Assisting with regional oversight of our wellness and spa divisions
    Strategy, implementation, and follow up on corporate HR Policy
    Conducting follow up investigations regarding workplace issues
    Responding to regulators in regards to wage hour workplace issues


Employee Relations:
  • Handle employee grievances and employee relations issues and provide instructions to managers on appropriate action to be taken in various situations; lead/conduct investigations as needed
  • Coach managers on holding their staff accountable for following policy, procedures, and their direction, and using the disciplinary process to correct behaviors
  • Work with Legal Department to respond to EEO/Labor Department cases/charges; investigate allegations and determine facts

Policy, Procedure and Compliance:
  • Create policy and procedure to ensure compliance with federal, state, and local law, and routinely updates to correspond with changing legal and business needs

o Create and maintain the Employee Handbook as the primary source of information for all employees

o Ensure each location has required state and federal posters displays prominently on site and on-line

o Field questions from employees on interpretation of employment related laws and our policies
  • Provide counsel to management on correcting unwanted employee behavior through the Disciplinary Process

o Provide training to managers on handling disciplinary matters and associated documentation

o Review and approve all management requests for termination of employment
  • Manage New Hire Orientation program to ensure all new hires receive company information, including resources and expectations around performance and behaviors
  • Ensure employee data and files are up to date and maintained confidentially

Performance Management:
  • Support field management through the Performance Management Process with annual introduction of the program and training

o Work with field managers to correct underperformance through Performance Improvement Plan and management coaching

o Ensure field review form is updated periodically to ensure relevancy
  • Manage Recognition Program for field and corporate staff

  • Process Personnel Action Notices to update employee data
  • Respond to inquiries from the HR Mailbox within 24 hours
  • Create and distribute welcome packets for all new hires, in collaboration with respective CODs


Following is a list of pre-requisites needed to ensure successful job performance:
  • Bachelors degree in Human Resources, business, or related field
  • SHRM SPHR certification is a plus
  • Minimum 5 years generalist experience
  • Proficient in Microsoft Office products including Word, Excel, Outlook and Teams
  • Energetic, self-motivated, independent worker, with sense of urgency
  • Excellent problem-solving and decision-making skills to handle critical situations with good judgment
  • Strong planning, organization, and executional skills with detail-orientation and deadline-driven
  • Strong customer services skills with timely follow up, follow through and professional courtesy
  • Strong knowledge of employment law and conflict resolution and investigatory practices

To perform this job successfully, an individual must be able to perform each essential duty at a satisfactory level. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Facility/Job Highlights

WTS International, LLC is an equal employment opportunity employer that is committed to having a diverse work force.
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