Hospitality Manager
New York, NY

Arch Amenities Group
New York, NY 10036
United States

Job Description
Overview: Arch Amenities Group the leading provider of amenities management and consulting services for commercial and residential spaces is seeking a Hospitality Manager for a class A commercial real estate building with meeting & event spaces. The Hospitality Manager will manage the daily operations of the Client Lounge and Amenity Center. You will work alongside Property Management to effectively coordinate and plan meetings including: food & beverage, room setups, and audio visual. In addition to Meetings & Events, the Hospitality Manager will greet guests to the amenity floor and assist in execution of monthly community engagement programs for the building, with support of AAG's local engagement team. Our ideal candidate will have prior hospitality experience in meetings & event management. Exceptional customer service experience required. Responsibilities: • Work closely with Property Management Team to effectively plan and communicate the expressed needs of the customer. • Be the liaison between Property Management Team and Arch Amenities Group • Daily presence in the Lounge/Meeting space: greeting customers and assisting with all clients' needs • Create detailed (BEOs) with meeting details and pricing. • Collect all outstanding balances prior to the arrival of the customer. • Manage and build relationships with third-party vendors to enhance customer experience. • Work with the Food & Beverage partner to ensure all catering options/menus meet client's needs, and are presented to the customer per AAG's standards. • Work closely with the customer to ensure room set-ups, AV needs, and special requests are executed properly. • Maintain accurate data in sales/catering software to update system as business dictates. • Assist local engagement team in scheduling for community engagement activities for tenants. Qualifications: • Be flexible concerning scheduling needs and requirements. • Excellent multitasking ability and organizational skills. • Problem-solving skills. • Keep abreast of industry trends, share information with all staff. • Superior quantitative, oral and written communications and problem-solving/strategizing skills. • Excellent overall computer skills with advanced knowledge of all Microsoft Office software. • Proactive mindset to anticipate and support changes in our business. • Conformity to the highest standards of personal integrity and ethical behavior. • Exceptional customer service abilities. • Exceptional organizational and time management skills. • Ability to arrive to work on time and when scheduled QUALIFICATION STANDARDS & EDUCATION BS degree preferred, but not necessary if employee has related hospitality experience. EXPERIENCE, LICENSES OR CERTIFICATES Minimum of 5 years hospitality experience or Degree in Hospitality
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