Hospitality Desk Manager
Baltimore, MD

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Wellbridge
Baltimore, MD
United States
Category
Manager
Job Description
Maryland Athletic Club Harbor East
Baltimore, MD
A Wellbridge Company

Full-time
We're looking for a Hospitality Manager!

Who we are:
Maryland Athletic Club is Baltimore’s premier athletic club and spa where members enjoy unrivaled service, upscale amenities and a family-friendly atmosphere. Our club supports the lifestyles of busy professionals, families, health enthusiasts and those who simply strive to be more active by providing a wide spectrum of unique fitness and wellness services.

What our Hospitality Managers are all about:
Our Hospitality Managers are positive and professional individuals with exceptional customer service skills. They are in charge of the hiring and training of the hospitality desk staff and ensure that operations run smoothly.

What you’re all about:
  • You are an efficient multi-tasker who genuinely enjoys the high demands of a leadership role.
  • You are enthusiastic and display a positive attitude with the ability to motivate others.
  • You have a minimum of one year of previous supervisory experience ideally in the fitness, spa, hotel or hospitality industry.
  • You possess a High School Diploma or equivalent (i.e. GED) and have basic computer skills with Microsoft Office, Windows, e-mail, Point of Sale software and the ability to enter and track data.
  • You can provide proof that you are CPR Certified.
  • You are assertive with excellent verbal and written communication skills.
  • You take price in your customer service skills and are confident resolving difficult member issues that may arise.
  • You are detail-oriented with exceptional organization skills.
  • You’re able to work flexible hours including opening, daytime and evening shifts.
  • You enjoy going above and beyond and are willing to perform Manager on Duty tasks.
  • If you’ve completed any course work in the management or hospitality field we consider that a bonus.
Why we're a great company to join:
  • You’ll enjoy a complementary gym membership.
  • We provide state-of-the-art exercise equipment and resources.
  • We provide the opportunity to strategize, learn, lead and grow.
  • We provide medical, dental, vision and life insurance.
  • We offer company matching 401k.
  • We offer short term and long term disability.
  • We offer AD&D and voluntary insurance.
  • We offer paid time off and holidays.
  • And much, much more!
*All benefits vary based on employee job status and including hours worked.
Compensation: $35,000 - $40,000 annually. Based on experience and qualifications.

Wellbridge owns and operates a variety of premiere athletic and tennis clubs across the country. Established more than 30 years ago with one location in CO, we have grown to 13 locations spanning 3 states (CO, NM & MD) . We proudly employ more than 1,000 team members and serve a growing membership community of more than 20,000+ members.

We offer dynamic opportunities for our employees to develop their careers in a collaborative and empowering environment. Our culture encourages managers to be coaches, celebrates results through teamwork, and promotes innovative behaviors that contribute to a strong and dynamic environment. This allows us to live our mission of delivering the best for and through our employees, our members, and our community.
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