General Manager
Charlotte, NC

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WTS International
Charlotte, NC
United States

Category
Job Description
Overview

Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a General Manager for a luxury Class A Commercial Real Estate Building with amenities in Charlotte, NC. Base compensation up to $100K, depending on experience, plus bonus. Apply today to interview with our team. Our ideal candidate has prior hospitality experience and oversight with meeting spaces, amenity management, events, engagement and operations.

The General Manager is responsible for overseeing all aspects of building amenities including conference, lounge, café and engagement. The General Manager will ensure that all staff members deliver superior customer service, that meeting room utilization is maximized through the APP booking process Oversee the management team to deliver an exceptional experience for tenants and their guests.

Responsibilities

  • Oversee and assist in planning, organizing, directing, and evaluating the activities of the Conference area including audio visual, services booking and engagement.
  • Responsible for engagement programing and coordination and execution of tenant events in building.
  • Overseeing the daily operations of the above functions through direct interface and communication with the lead members of each team.
  • Working with the client to ensure that goals and expectations are fully understood and then communicating such expectations to the staff.
  • Maintaining close communications with the client to ensure that the staff is meeting and exceeding expectations on an ongoing basis
  • Developing Quarterly Action Plans for the completion of projects designed to improve services and enhance customer satisfaction, as part of the operation's yearly initiatives.
  • Carrying out and/or overseeing the implementation of necessary administrative duties such as scheduling, payroll, billing, etc.
  • Managing all financial aspects of the meeting experience and Food & beverage cafe and events, ensuring accurate and timely reporting.
  • Continually monitoring expenses, ensuring that they are in line with budget and with forecasted levels of business.
  • Manage 3 rd party food service partner
  • Following established guidelines for obtaining proper approvals and providing accurate and timely explanations/documentation for any expenditures of company funds.
  • Ensuring that appropriate standard operating procedures are in place for all functions and that these procedures are modified as changes occur, or new responsibilities are assumed.
  • Ensuring that current policies, procedures, and guidelines are being followed by associates.
  • Establishing and maintaining excellent working relationships with key internal departments, as well as with external purveyors and contractors supporting the Firm at the relevant locations.
  • Conducting weekly staff meetings, focusing on enhanced communications, departmental effectiveness, and customer satisfaction.
  • Conducting quarterly operations reviews with the building client.


Qualifications

A college graduate BS preferred, with several years of related experience and 3-5 years of supervisory experience. Conference or Hotel experience


  • Excellent organizational and administrative skills, with the ability to prioritize tasks. Ability to carry out responsibilities with little supervision, as well as juggle many tasks simultaneously.
  • Ability to interact with customers in a professional and pleasant manner, on a daily basis.
  • Ability to manage and mentor a diverse work force, providing associates with ongoing training and other opportunities for career development.
  • Knowledge of financial reporting and experience with financial/statistical analysis.
  • Excellent oral and written communication skills.
  • Strong computer skills and knowledge of office technology/equipment.
  • Familiarity with conference room reservation/space management systems.
  • Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
  • Discreet, ethical, and committed to maintaining a high degree of confidentiality.
  • A passion for delivering the extraordinary service, to provide transformational service in hospitality.
  • A consistently professional approach, including a strong sense of self- respect and integrity, as well as respect for and interest in others. Being clearly vested in one's career.
  • Extensive knowledge in in food & beverage with focus on logistics and execution.
  • Ability to think strategically in terms of both short-term and long-term objectives and challenges.
  • A mindset to take ownership and responsibility within and outside one's job domain. Relevant competencies would include self-confidence, willingness to learn and feeling comfortable with change and coordinating change.


Facility/Job Highlights

Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.
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