General Manager
Sylmar, CA

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USA Fitness Super Center
13640 Foothill Blvd,
Sylmar, CA 91342
United States

Manages Others
Yes
Experience Required
Yes
Pay
From $70,000 To $90,000
Per Year    
Employment Type
Employee
Work Schedule
Full Time
Travel
No Travel
Job Description
Looking to work in a high energy, challenging atmosphere? USA Fitness is seeking someone who wants to grow and develop within a large scale business. We are looking for that person to fill our General Manager position that will help bring our Sylmar location to the next level.

Responsibilities:
• Create a customer service focused environment that is friendly, welcoming, and supportive.
• Ensure superior customer service by sustaining a culture, through actions and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations.
• Deal with member issues proactively, "own" member problems that arise and solve those issues.
• Handle upgrades and cancellations, always doing your best to "save" a membership whenever possible.
• Follow up all Leads, Referral and Family Add on’s, missed walk-ins using company software.
• Generate new business from pop up tents and outside prospecting.
• Maximize other forms of revenue such as baby-sitting EFT, Personal training, drinks ETC.
• Contribute to the effective and efficient running of the day-to-day operations of the clubs and company.
• Find and implement fixes to routine maintenance issues with the facility and equipment.
• Execute all club policies and procedures.
Job Requirements
3-4 years management experience in the health & fitness industry.
Excellent communication skills ( bilingual Spanish a plus)
Proven credentials training and managing a large staff.
Member sales experience preferred.
Detailed, organized and self-motivated.
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