General Manager - Pole Fitness Boutique Studio
MARLBOROUGH, MA

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Sky High Studios, Inc.
289 ELM ST. UNIT 114
MARLBOROUGH, MA 01752
United States

Category
Industry
Exercise / Fitness
Job Start Date
11/15/2021
Manages Others
Yes
Experience Required
Yes
Pay
From $22 To $25.00
Per Hour
Employment Type
Employee
Work Schedule
PT/FT
Travel
No Travel
Job Description

Sky High Studios, Inc. is a small boutique studio catering to anyone interested in learning pole fitness and dance. It is our mission to not only provide a fabulous workout for teens and adults regardless of ability, gender, orientation, or age, but also provide an experience that will help build strength, both physical and mental. We strive to challenge people to move in ways they never thought possible, explore a variety of movement, express themselves in a fulfilling way, and embrace the wonderful and dynamic person within. We believe that fitness is vital to all around well-being and strive to provide a community that will foster personal accomplishment and greater joy of self.

Purpose:

Plan, direct, and coordinate the operations Sky High Studios, Inc. Duties and responsibilities include formulating policies, managing daily operations, staff management, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.

This is a part time position starting at 25 hours per week with the potential for full time.

Education/Work Experience:

· Sky High Studios, Inc. places a high value on workplace experience and on-the-job education.

· Bachelor's Degree – appreciated but not required

· Minimum 3 years supervisory experience and 2 years sales experience (required)

Personality/Values:

· Must be comfortable working a predominately female environment with strong personality types.

· Welcoming and accepting of all genders, orientations, activity levels, ages, etc.

· Has strong community values and will uphold a positive studio atmosphere.

Knowledge:

· Administration/Management - Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods.

· Personnel/Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, coordination and personnel information systems.

· Customer/Personal Service - Knowledge of principles of customer services, including assessment of customer needs, adherence to service quality standards, and evaluation of customer satisfaction.

· Computers/Electronics - Knowledge of Microsoft/Google products; must become familiar with studio electronic systems (MindBody Online/POS).

· Communication – Proficiency in both written and verbal communication.

· Clerical - Knowledge of administrative procedures such as word processing, managing files, designing forms, and other office procedures and terminology.

· Sales/Marketing - Knowledge of marketing strategies, product demonstration, and sales techniques.


Job Requirements
Job Responsibilities:

A. General Operations

· Administrative - Managing day-to-day operations of Sky High Studios, Inc. including but not limited to scheduling, customer communication, general administrative, supply inventory, etc.

· Operations Analysis - Working with ownership and area coordinators to maintain and develop systems, policies, programs, etc. to ensure smooth operations and quality service.

· Sales – Review performance data to measure productivity; set goals to maximize sales and retention; work with appropriate team members to develop new client retention and sales techniques; plan and direct activities such as sales promotions, coordinating with other area coordinators as required.

B. Supervisory

· General Supervisory - Manage area coordinators and employees including front desk/support staff and fitness instructors; oversee direction, coordination, and evaluation of these areas.

· Scheduling - Manage schedule changes, class/training times, front desk shifts, and assignment of specific duties; work in accordance with the customer service manager to meet client requests.

· Hiring/Performance Review - Oversee hiring/training of new employees; manage payroll; develop and manage performance evaluation, as well as problem resolution and disciplinary procedures.

C. Miscellaneous

· Any other tasks that may be require as part of general operations or staff management.

Skills Required:

Technical

Learning Strategies – Using appropriate learning strategies and training methods to meet staff needs.
Management of Financial Resources – Working within a budget to manage studio operations.
Management of Material Resources/Equipment Maintenance - Obtaining and seeing to the appropriate use and maintenance of equipment, facilities, and materials.
Time Management - Managing one's own time and the time of others.
Systems Analysis/Evaluation - Determining how a system should work and predicting potential outcomes; identifying measures of system performance and the actions needed to improve systems.
Communication

Active Learning – Willingness to continue learning and developing management/sales skills.
Active Listening - Giving full attention to what other people are saying and asking questions as needed.
Critical Thinking - Using logic to identify the strengths and weaknesses of potential solutions.
Monitoring – Monitoring and assessing performance of yourself and others to make improvements.
Speaking/Writing – Communicating effectively both verbally and via written correspondence.

Social

Coordination/Negotiation – Ability to coordinate staff and clientele with varying personality styles and working effectively in a predominantly female environment.
Instructing – Identify areas of improvement in others and properly instruct them on correct methods.
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Value Driven Interaction – Interacting with staff and clients of Sky High Studios, Inc. based on our values system with the goal to meet their needs in accordance with community standards.

Other

Judgment and Decision Making- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Complex Problem Solving- Identifying complex problems and implementing solutions.
Troubleshooting - Determining causes of operating errors and deciding what to do about it.
Required Hours and Benefits

Hours and Scheduling

· Hours - Position starts as part time minimum of 22 -25 hours a week. Full time potential after 6 months of employment.

· Shifts – Scheduled shifts are a combination of day/evening/weekends as studio requires with on-call hours when management/ownership is not physically in the studio.

· Hours of operation – Sky High Studios, Inc. hours of operation are 9:30am – 8:30pm Monday – Thursday, Friday - Sunday 9:30am – 2:30pm (not including workshops, private lessons/parties, special events).

Benefits

· Flexibility to work from home for at least 20% of the minimum hours

· 2 weeks paid vacation

· Studio membership

· Other benefits may be available upon discussion or as Sky High Studios, Inc. is able to provide them
Employer
Sky High Studios, Inc.
Lauren Stanisz
289 ELM ST. UNIT 114
MARLBOROUGH MA 01752
United States

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