FRONT DESK
San Mateo, CA

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San Mateo, CA
United States

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Job Description
  • Must have a flexible schedule, and be willing to work opening shifts.
  • Greet all members & guests with a smile and wish them well as they exit the club.
  • Check in all members and guests in accordance with company procedures.
  • Facilitate any messages on club software at member check-in.
  • Answer phones in courteous, helpful, professional manner.
  • Communicate special events to members and guests.
  • Maintain an atmosphere which makes members feel welcome.
  • Facilitate all member requests or forward to a manager.
  • Maintain professional disposition at all times.
  • Understand and follow all policies, procedures and standards.
  • Sell juice bar & retail products (if sold at the front desk).
  • Schedule member services: massage, court sports, rockwall, etc.
  • Assist in fit desk, retail, juice bar, childcare, etc. desks/areas as needed.
  • Facilitate payment of member services in accordance with company procedures.
  • Knowledgeable with the club facility, services, and schedules.
  • Maintain a clean and organized work area.
  • Assist in all projects as delegated by club management.
  • Follow all policies and procedures in Employee Handbook.
  • Above position may report to the Operations Manager or General Manager where applicable.
  • Above description may be subject to change or alteration at any time.
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