San Mateo, CA
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San Mateo, CA
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Front Desk Staff
Must have a flexible schedule, and be willing to work opening shifts.
Greet all members & guests with a smile and wish them well as they exit the club.
Check in all members and guests in accordance with company procedures.
Facilitate any messages on club software at member check-in.
Answer phones in courteous, helpful, professional manner.
Communicate special events to members and guests.
Maintain an atmosphere which makes members feel welcome.
Facilitate all member requests or forward to a manager.
Maintain professional disposition at all times.
Understand and follow all policies, procedures and standards.
Sell juice bar & retail products (if sold at the front desk).
Schedule member services: massage, court sports, rockwall, etc.
Assist in fit desk, retail, juice bar, childcare, etc. desks/areas as needed.
Facilitate payment of member services in accordance with company procedures.
Knowledgeable with the club facility, services, and schedules.
Maintain a clean and organized work area.
Assist in all projects as delegated by club management.
Follow all policies and procedures in Employee Handbook.
Above position may report to the Operations Manager or General Manager where applicable.
Above description may be subject to change or alteration at any time.
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