Front Desk Attendant
East Lakeview, IL

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Fitness Formula Clubs
East Lakeview, IL
United States

Category
Job Description
The Front Desk Attendant is responsible for welcoming all members, guest and prospects into the club.

*Must be available to working during the holidays.
Weekdays/weekends are required, shifts may vary.

Essential Duties and Responsibilities:
  • Greet members by name and with a smile and create "First Impression" for the club
  • Check in members and guests to the club
  • Act as liaison between current and prospective members and Membership Department
  • Answer incoming calls within three (3) rings and direct calls accordingly in professional manner and in accordance with FFC greeting script
  • Field all member questions, concerns and complaints
  • Perform opening and closing functions regarding the front desk
  • Take payment as needed and ensure cash drawer is balanced at the start and end of shift
  • Maintain an accurate cash drawer and balance cash register at the close of each shift
  • Attend all required department and club staff meetings
  • Provide additional support the Customer Service Manager as needed


Qualifications:
  • Six (6) months to one (1) year of previous customer service, hospitality, retail (or related industry)
  • Excellent interpersonal and communication skills
  • Energetic and enthusiastic personality
  • Passionate about the health and fitness industry
  • Ability to multi-task, demonstrate initiative and strong work ethic


Our Purpose as a company is to enhance the lives of our members and guests by improving their overall health and well-being

Department: Customer Service
This is a non-management position
This is a full time position
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