Front Desk Associate / Club Opener
Rhode Island , RI

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Smithfield Fitness
970 Douglas Pike smithfield
Rhode Island , RI 02917
United States

Industry
Exercise / Fitness
Job Start Date
11/4/2019
Pay
From $15
Per Hour
Employment Type
Employee
Work Schedule
PT/FT
Travel
No Travel
Job Description

  

WORK SCHEDULE:

Front Desk / Club Opener start time @ 4:30 am -To be determined by Club Manager/Owners

***Punctuality and reliability is a must!***

Position Overview:

Front Desk Associate / Club Opener play a key role in creating an exceptional member experience by:

  • Providing a superior level of customer service to members and guests.
  • Communicating accurate information
  • Consistently displaying positive energy thru enthusiasm while accommodating to the needs of others

In addition to the primary roles and responsibilities described within, each member of the Front Desk Team embraces and follows the guidelines outlined in our Service Standards and plays a vital role in the success of the department, club and company. Members of the Front Desk Team always represent the company while they are in the club and must maintain a professional manner in dealing with fellow staff, members and guests. They must display a helpful and positive attitude, and assist other departments when necessary. Members of the Front Desk Team are encouraged to communicate ideas on best practices to their leaders as well as colleagues in other departments. Smithfield Fitness is looking for a committed, friendly, upbeat individual to become a part of our fitness team!

KEY RESPONSIBILITIES:

Greet each Member and Guest with enthusiasm and accurate information

  • Opening the club on time daily.
  • Arriving at 4:30a.m. to walk through the club and Open at 5:00a.m.
  • Greet and welcome each person who enters the club
  • Ensure members check in and verify membership is up to date
  • When answering the phone, create a “moment of magic” by making each caller feel special
  • Provide accurate information at all times
  • Personally thank and wish each guest a “great day” upon leaving the club
  • Remember as many names as possible as to greet individuals by their name
  • New member sign-up.
  • Take prospective members on tours.
  • Respond to member questions and concerns in a timely and professional manner and elevate to General Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

POINT OF SALE

  • Accurately input all transactions that take place into the register
  • Collect proper amount for each transaction from all club users and guests
  • Promote and actively up-sell club services and merchandise
  • Count money in register
  • Learn and understand our computer operating system
  • Facilitate needed updates to member's accounts.

Activity Registration

  • Review each registration form before inputting data and ensure information is accurate
  • Accurately collect fees for all programs, activities, and merchandise that is sold during your shift
  • Register accurate information into the Point of Sale system

Guest Registration

  • Ensure every member completes Guest Registration Form prior to entering the club
  • Ensure each registration form is signed (the liability waiver) by responsible person over the age of 18 years old
  • Confirm signed waiver matches individual by reviewing license and copying license of guest
  • Attach copy of license to Guest Waiver
  • Input all information accurately into the Point of Sale adding as a Guest
  • Put forth initial copy to Membership Advisor and second copy in Guest Register
  • Channel each guest to membership department successfully

Attendance Sheets

  • Print out attendance sheets each day for clinics and classes being put forth
  • Ensure desk area and lobby is neat and clean at all times
  • Keep supplies stocked at all times
  • Be responsible for security for self and others
  • Perform undefined work assigned by supervisor as needed


Key Performance Evaluation Factors

  • Ability to exemplify and live the company’s core values
  • Ability to accurately input information
  • Ability to multi-task and display enthusiasm working with others
  • Ability to work independently and creatively problem solve
  • Ability to fulfill essential duties
  • Contribution and proactive participation as part of the Smithfield Fitness staff.

Skills required/skills/knowledge

  • A passion for health and wellness and the ability to influence people in overcoming their obstacles to exercising, joining a fitness club, and in making lifestyle changes.
  •  Upbeat and positive attitude
  • The ability to smile and be welcoming
  • Basic math skills
  • Basic computer proficiency.
  • Ability to multi-task
  • Commitment to providing top notch customer service and some experience working in a fast paced customer service role.
  • Team player who approaches challenges in a creative and positive manner.
  • Experience in a sales environment focused on attaining revenue and unit goals is a plus.
  •  Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve. •
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language. 
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.

Physical Functions:

  • Must have reliable transportation to be at Fitness Club on time Monday - Friday
  • Ability to work in a group or team setting
  • Face To Face Retail Customer Service experience
  • The ability to stand/work on your feet
  • The ability to be energetic and outgoing at all times
  • The ability to handle weights of up to 50lbs
Job Requirements
Skills required/skills/knowledge

A passion for health and wellness and the ability to influence people in overcoming their obstacles to exercising, joining a fitness club, and in making lifestyle changes.
Upbeat and positive attitude
The ability to smile and be welcoming
Basic math skills
Basic computer proficiency.
Ability to multi-task
Commitment to providing top notch customer service and some experience working in a fast paced customer service role.
Team player who approaches challenges in a creative and positive manner.
Experience in a sales environment focused on attaining revenue and unit goals is a plus.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
Strong listener with the ability to empathize and problem solve. •
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older

Physical Functions:
Must have reliable transportation to be at Fitness Club on time
Ability to work in a group or team setting
Face To Face Retail Customer Service experience
The ability to stand/work on your feet
The ability to be energetic and outgoing at all times
The ability to handle weights of up to 50lbs
Employer
Smithfield Fitness
Smithfield Fitness
970 Douglas Pike smithfield
Rhode Island 02917
United States

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