Front Desk - Member Service Specialist
North Providence, RI

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YouFit Health Clubs
North Providence, RI
United States
Category
Front Desk Staff
Job Description
Responsibilities will include, but are not limited to:
  • Know and represent Youfit’s Core Values
  • Dedicated to “Thrill the Customer”
  • Explain services and benefits available to members
  • Provide proper price presentation to members
  • Book fitness assessments
  • Meet monthly membership upgrade goals
  • Work towards resolving customer service issues and provide a positive experience
  • Properly hand off phone inquiries to a member of the Sales Team
  • Proper handling and utilization of Datatrak for document, billing, and POS processing
  • Complete incident report forms, MIC forms, and Cancellation requests
  • Successful completion of New Hire Onboarding Curriculum via Youfit U and pass test within 2 attempts
  • Achieve 90 Day Milestone Requirements
  • Must give proper price presentation (memberships, training packages, and other services)
  • Participate in the cleanliness of the gym
  • Maintain high score on customer service calls
  • Follow and enforce all club policies
  • Additional responsibilities as needed


Required Skills:

  • Culture fit
  • Developing Customer Loyalty
  • Adding to team achievements
  • Communication
  • Attention to detail
  • Ability to handle money ($300 or less)
  • Ability to stand for extended periods of time
  • Ability to multitask
  • CPR preferred, reimbursement available.
  • High school diploma or equivalent required
  • Bilingual is a plus


Part Time Employees Benefits:
  • Critical Illness
  • Voluntary Life Insurance
  • Accident
  • Dental
  • Vision
  • Premium Youfit Lime Card Membership


Physical Demands:
  • Physical effort required to carry out daily duties such as lifting supplies and gym equipment potentially in excess of 50lbs


Youfit Health Clubs LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

If interested, please send resume to jjette@youfit.com
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