Fitness Receptionist
Ashburn, VA

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WTS International
Ashburn, VA
United States

Category
Job Description
Overview

WTS International, the world's leading spa, fitness and leisure firm, is seeking a Fitness Receptionist. The Fitness Receptionist is responsible for greeting guests or members. The Fitness Receptionist must be well versed in the different services offered at the facility, so as to be able to provide adequate information to the clients of the facility. They are to help clients with their queries. This gives a personal touch and makes the client feel more welcome. Additionally, the Fitness Receptionist may need to process transactions and handle money and contribute to facility cleanliness.

Benefits include privileges of use of the expansive weight and fitness floor, heated indoor pool, sauna and steam room, full basketball court, two racquetball courts, 6 indoor/outdoor tennis courts and KidZone area! Perfect for high school and college students before and after school. Great customer service opportunity with a global wellness company and the leading fitness and spa amenity management company, WTS International. Apply today for immediate consideration.

Responsibilities

  • Ensures the "WTS International Experience" for members and guests by maintaining the standards set in WTS International Basics to Excellence (BTE), WTS International Mission Statement/Values; Standards and Expectations, and WTS International Brand Standards.
  • Adheres to policies of the facility and WTS International.
  • Reports any incident or accident to the Facility Manager.
  • Submits all paperwork and financial reporting, when applicable, in accordance with WTS International policy.
  • Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
  • Maintains a monthly inventory of supplies and or products, when applicable.
  • Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
  • Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
  • Greets each and every guest with a smile and direct eye contact.
  • Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
  • Uses time efficiently throughout shift by checking equipment, locker rooms, inventory, etc. Ensures proper coverage when it's necessary to leave the area.
  • Keeps area clear of clutter and personal effects.
  • Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
  • Informs facility manager of any member, guest, or facility issues.
  • Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable.
  • Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable.
  • Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
  • Additional duties as assigned.


Qualifications

  • High School diploma but college degree preferred.
  • Customer service experience
  • Previous experience using a computer-based point of sale system
  • Excellent communication, customer service skills, and work ethic
  • Efficient, well organized, and able to handle a variety of duties simultaneously
  • Professional manner, discretion, and appearance
  • Excellent verbal and written skills
  • Energetic, enthusiastic and motivational
  • Strong team player
  • Proficient in appropriate computer skills and office equipment
  • Ability to lift 25 lbs.
  • Availability to work nights, weekends and holidays
  • Availability to stand for long periods of time
  • This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk


Facility/Job Highlights

WTS International, LLC is an equal employment opportunity employer that is committed to having a diverse work force.
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