Position: Fitness Director
q Why are you interested in leaving your current employer?
q What’s the largest number of employees you’ve had to supervise at one time?
q How many employees have you had to terminate? Which one was the most difficult?
q When you’ve had to discipline an employee, what was your strategy?
q How do you develop loyalty and trust in your employees?
q How do you ensure objectivity when you evaluate your employees?
q How would you describe your management style? How would your employees describe it?
q What was the style of the best manager you’ve had?
q What’s the most difficult type of employee for you to manage? Why?
q How would you deal with an employee who had a bad attitude?
q Describe your approach to making decisions and solving problems.
q How do you assemble relevant data to make your decisions?
q Do you feel the chain of command is important?
q What do you think is important to document? How do you document it?
q What responsibility have you had for budgeting?
q What were the total expenses for your department?
q How much revenue did your department generate last year?
q How would you estimate expenses and budgets?
q How do you assess priorities? How do you stay organized?
q Describe a situation where you gave excellent customer service. How would you train your staff for customer service orientation?
q Explain to me step by step the procedure you have for designing a fitness program for a member. What if they have a disability?
q What would you consider to be some health risk factors in a fitness program?
q In what areas would you think your staff should have extra training?
q What certifications do you currently have?
q This position is for 40+hours per week and may include some nights and weekends. You would be entitled to a one-week vacation after 6 months of employment. Can you maintain regular attendance under these specifics?
q Do you have any vacations already planned?
q Review the job description in detail and ask if they can perform these essential functions with or without reasonable accommodation? (If they need reasonable accommodation, ask them to list their needs on a piece of paper)
q If hired, can you provide proof of your eligibility to work in the United States?
q Why do you want to work here?
Fitness Director Job Description
The Fitness Director manages the quality of programs by setting and maintaining high standards, hiring and training qualified staff and providing a safe and friendly fitness environment for members and guests
q Follow all club policies and procedures as outlined in the Employee Handbook
q Follow all standards, policies and procedures for hiring, disciplining, appraising and terminating employees in accordance with the governing laws and Employee Handbook
q Cover Manager on Duty hours as required
q Make certain that staff has current required certifications and keep log to assist in maintaining this information
q Evaluate employee performance on a regular basis
q Create in-house training programs to help keep staff current and to keep them motivated
q Maintain training records of subject matter and who attended
q Maintain copies of personal trainer’s payroll sheets listing appointments
q Make follow up calls to learn of a member’s satisfaction (5 per month)
q Audit all staff payroll records
q Hold monthly meetings with fitness instructors and personal trainers to develop, promote and implement fitness programs
q Prepare separate P/L budget reports for each individual event and program
q Establish and maintain standards for new member fitness orientations
q Establish and maintain standards for Personal and Group trainers
q Call 5 different members each month to learn of their suggestions or dissatisfactions with the fitness department
q Ensure that all equipment is clean and in good and proper working order
q Schedule on-going cleaning and repair for equipment
q Make recommendations for new equipment
q Establish a quality control procedure for all fitness programs and events
q Communicate to management any new fitness programs and ask them to help promote
q Be knowledgeable and promote all club programs
q Train staff to promote all club programs
q Prepare department budget and explain monthly variances to management and what adjustments will be made
q Participate in management meetings and club staff meetings
q Provide management with an annual calendar of educational and motivational fitness programs for member, member and guest, and member and staff
q Continue your fitness education by taking accredited classes, attending industry seminars and reading about new concepts
q Serve as consultant to other fitness department staff
q Promote member retention by working with management for new ideas and implementation plans
q Be a customer service advocate and lead by example
q Return all phone calls within 24 hours and be punctual for appointments and meetings
q Maintain regular attendance
q Maintain a positive attitude at all times
q Be professionally attired and wear name tag while in facility
q Bachelor degree in physical education or related field
q Three to five years experience in a health and fitness facility
q Minimum of two years management experience
q Must have current Personal Training certification (ACE, NSCA, ACSM, ISSAonline or AFAA)
q Must have current CPR and First Aid certifications
q Must be able to design programs for members while incorporating member’s goals and needs
q Must be able to demonstrate knowledge of fitness and exercise principles and major health risk factors
q Needs to have excellent organization and supervisory skills
q Needs excellent communication skills both verbal and written
q Must have some computer skills
q Must be able to work flexible hours including some nights and weekends
q Ability to see, hear, speak and write
q Be able to stand or walk for long periods of time
q Must be able to demonstrate proper equipment usage both verbally and physically
q Using equipment will require lifting, bending, reaching, pushing, pulling and squatting
q Will need to use the telephone, paging system and computer
q Must be able to return weights to weight stacks