Facilities Rental Coordinator
Fulshear, TX


Fulshear, TX 77441
United States

Industry
Hospitality
Manages Others
Yes
Experience Required
Yes
Degree Required
No
Employment Type
Employee
Work Schedule
Full Time
Job Description

We are seeking a detailed-oriented and customer-focused Facility Rental Coordinator to join our team. The Facilities Rental Coordinator will be responsible for managing reservations for rental spaces in and around an established residential community; ensuring accuracy, efficiency and have excellent customer service throughout the booking process. This is a Hybrid Remote position, Monday-Friday with some evening and/or weekend availability when needed.

Job Description:

  • Reservation Management: Handle incoming reservations inquires via phone, email or in-person. Assist in selecting the appropriate rental space based on needs and preferences. The Reservation Specialist will be the main point of contact for all inquiries and on-site tours.
  • Booking Coordination: Coordinate bookings, ensure availability and scheduling rental spaces accordingly. Maintain accurate records of reservations in the booking system.
  • Customer Service: Provide exceptional customer service throughout the reservation process. Address any questions or concerns promptly and professionally, ensuring a positive experience for clients.
  • Payment Processing: Collect rental fees, deposits, and any additional charges as required. Process payments accurately and efficiently, following company procedures.
  • Communication: Maintain clear and effective communication regarding reservation details, changes, or special requests. Enforce policies and procedures of rental spaces in a professional yet clear manner.
  • Problem Resolution: Handle any issues or discrepancies related to reservations promptly and effectively. Work proactively to find solutions and ensure customer satisfaction.
  • Documentation: Maintain organized records of reservations, contracts, payments, and other relevant documents. Ensure all paperwork is completed accurately and filed appropriately.
  • Supervision: Hire, train and schedule rental facility attendants, as well as manage payroll for rental staff

Qualifications:

Previous experience in customer service, hospitality, or a related field preferred.

Excellent communication skills, both verbal and written.

Strong organizational skills with attention to detail.

Ability to multitask and work efficiently in a fast-paced environment.

Proficiency in computer skills, including experience with reservation systems.

Flexibility to work evenings, weekends, and holidays as needed due to staffing.


 
View Count 172