Join our amazing team of spa professionals at a Forbes Travel Guide five-star luxury property in Chicago, IL! The Spa by Trump at Trump International Hotel & Tower® Chicago, managed by WTS International, one of the world's leading spa, fitness and leisure management firms.
This position is responsible for providing various cosmetic procedures including facials, waxing and body treatments.
• Ensures the "WTS International Experience" for guests by maintaining the standards set in WTS International Basics to Excellence (BTE), WTS International Mission Statement/Values; Standards and Expectations, and WTS International Brand Standards.
• Adheres to policies of WTS International.
• Performs facials, waxing, and body services that meet the established guidelines for the type of service offering and that fulfill guest expectations.
• Customizes treatments based upon present skin condition(s).
• Performs all treatments on services menu based upon current licensure.
• Assesses contraindications of guest that may prevent service from taking place.
• Meets the needs of the guest at all times throughout the service.
• Understands and uses universal precautions when providing services.
• Cleans and disinfects all equipment on a daily basis.
• Maintains the highest level of product knowledge and has complete knowledge of all spa service presently offered. Understands the ingredients in products and can explain their benefits to guests. Answers guest's questions in a knowledgeable and professional manner.
• Recommends products for home use.
• Suggests to guests other beneficial treatments offered in the spa.
• Begins and ends all treatments on time.
• Works assigned schedule. Arrives and departs from their shift on time.
• Ensures that work areas are clean and set according to procedures.
• Informs Spa Director or other management personnel about product needs.
• Creates and maintains client cards and treatment notes when appropriate.
• Completes all assigned side work.
• Attends all scheduled meetings.
• Attends scheduled professional trainings.
• Reports any incidents or accidents to a member of the management team.
• Other duties as assigned.
• High School Diploma or GED
• Valid state license in esthetics or other credentials required by the state.
• Previous esthetic experience.
• Customer service experience, preferably in a spa.
• Must be able to build rapport with guest.
• Ability to explain various treatments/services to guests.
• Excellent customer service skills and work ethic.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Energetic, enthusiastic and motivational.
• Professional manner, discretion, and appearance.
• Good verbal and written skills.
• Strong team player.
• Must be comfortable with product recommendations.
• Availability When Facility Is Open: This could include nights, weekends, and holidays.
• Light Work: Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move light objects.
• The employee may occasionally lift and/or move up to 25 pounds.
• This position requires the following abilities: balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
• The employee will be required to operate the following tools: steamer, extractor, facial products such as masks, peals, and lotions, hot wax, tweezers, brow brush, LED lights, steamer, cleansing tools, gloves, finger cots, hot cabbie, paraffin heater, hand towels, disinfectants, and sterilizing solutions.
• Work conditions include exposure to odors, fumes, and vibrations.
WTS International, Inc. is an equal employment opportunity employer that is committed to having a diverse work force.