Director of Clinical Service
Chicago, IL

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WTS International
Chicago, IL
United States

Job Description

LifeStart and WTS International, one of the world's leading spa and fitness and management firms, is seeking a Director of Clinical Services for our corporate facility in Chicago, IL. The Director of Clinical Services is in charge of the nutrition and wellness division. This position manages the registered dietitians and implements nutrition services across the portfolio. This position also manages Momentum Health, which includes incentivized wellness programs, biomedical screenings, and vaccinations. This position will also provide nutrition services on site and virtually to locations based in Chicago and across the nation. The Director of Clinical Services must stay up to date on current technology and integrations to building successful wellness engagement solutions.


Nutrition Services

• Manage nutrition services and Registered Dietitian/Nutrition team

• Conduct monthly group RD calls to discuss nutrition updates, current nutrition events, and brainstorm events to facilitate across the clubs

• Supports individual RDs with bimonthly or monthly calls

• Engage member and tenant populations through nutrition services

• Work closely with Directors and staff to add nutrition programming into personal training packages, group training packages, quarterly programs

• Create and implement nutrition services

o One-on-one nutrition counseling

o Meal planning

o Wellness presentations

o Cooking demonstrations

o Food sample tables

o 4-12 week nutrition programs

o Nutrition marketing

o Nutrition handouts

o Combination wellness events with fitness staff

• Oversee all nutrition technology partners

Clinical Services

• Momentum Health

o Manage biometric screenings for all Chicago based LifeStart locations and flu shots for all LifeStart locations

- Scheduling events

- Generating marketing

- Customer support

- COI requirements

- Compile Statements of Work for all sites

- Staffing needs

- Invoicing

o Manage specific client wellness programs

- Annual wellness screening through on-site screening, physician forms, and remote screenings, oversee dietitian health coaches, conduct initial health coaching calls, monthly follow ups tracking activity and nutrition photos, setting up monthly fitness challenges, recipes, and announcing winners

Wellness Services

• Workplace Wellness Awards

o Complete surveys and submit applications for various workplace wellness awards

§ Including but not limited to Best and Brightest in Wellness, Best and Brightest in the Nation, Best and Brightest in Chicago, Chicago Tribune's Best Places to Work, Healthiest Employers, and the American Heart Association Health Achievement Index

Virtual Services

Monthly Newsletter

o Schedule authors, edit article submissions, choose stock images, select monthly LifeStory winner, add to Squarespace, create Constant Contact to send out to all members, staff, property managers, and blog subscribers

• LifeStart on Demand o Build and design LifeStart on Demand website

- Includes information on group exercise, fitness, nutrition, mental wellness, experiences, articles, upcoming workshops, and previous recordings

o Manage LifeStart on Demand Mindbody platform

- Uploading class schedule, on-demand classes, attesting payroll, setting staff up, auto-emails, setting up programs/workshops, small group training, body blast classes

o Manage all LifeStart/WTS location that offer LifeStart on Demand Virtual Services

- Including schedule updates on their site specific Mindbody and syncing with Zoom integration platform AXLE

- Adding the LifeStart on Demand Library to their accounts

- Creating customer branded landing pages with LifeStart on Demand virtual offerings

o Customer support contact in all auto-emails across all clubs that offer LifeStart on Demand

- Including last minute requests for class links, membership info and troubleshooting, live classes, and on-demand library

o Build and maintain UScreen for On Demand Library Videos

- Manage team to review and edit professionally recorded and live recorded classes

- Upload recorded videos, group ex instructors bios and headshots, categorize classes

- Assist in API integration

o Tech support for live on-site group exercise instructors

- AV set up for live classes in Chicago and additional sites

- Contact if any issues with the on-site technology


Job Requirements:

Following is a list of pre-requisites needed to ensure successful job performance:

- Bachelor of Science

- Credentialed as a Registered Dietitian by the Commission on Dietetic Registration (CDR)

- Licensed Dietitian Nutritionist per state regulations

- Experience in clinical nutrition

- Proficient in technology and able to learn new platforms - specifically Microsoft Office, Mindbody, Canva

- Personable and friendly

- Organized and excellent time management

- Comfortable and proficient at public speaking

- Certified Personal Trainer through NASM, ACSM, or NSCA

- ACE Certified Health Coach

Facility/Job Highlights

WTS International / LifeStart is an equal employment opportunity employer that is committed to having a diverse work force.
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