Community Engagement Manager
Washington, DC

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WTS International
Washington, DC
United States
Category
Manager
Job Description
Overview

Arch Amenities Group, the leading spa, fitness and amenity management firm is seeking a Community Events & Engagement Manager in Washington, DC to support multiple properties for a new DC client.

The Community Engagement Manager is responsible for end-to-end planning and execution of targeted community programming, "grab and go"-style surprise & delight, philanthropy, and occasional larger activations.

Arch Amenities Group partners with property owners and occupiers to create premium places to meet, work, workout, and host inspiring events. Our mission is to maximize the potential of people and places fusing hospitality, technology and wellness.

Arch Amenities has entered an unprecedented period in the company's history where we are achieving record growth within our organization. The sky is the limit within our organization, we are entrepreneurial, writing and implementing a new road map, building our brand and our teams and we are pushing forward as Arch Amenities Group, a global icon in CRE client managed services. We are all about performance in a positive spirit of caring for our teams, our clients and our owners delivering better lives for all. Apply today for immediate consideration.

Responsibilities

  • Oversee one location of on-site engagement programming as well as daily operations of tenant lounge, rooftop, conference space, and wellness rooms.
  • Own end-to-end strategy, planning and execution of all events, activations and programs, including but not limited to: calendar curation & ideation, budgeting, marketing, vendor sourcing and contracting, temporary staffing, and reporting
  • Collaborate with client and senior engagement team to curate a calendar of events, activations, and programs - informed by tenant composition - to increase tenant engagement and retention.
  • Collaborate with client and senior engagement team to draft and maintain realistic budgets, communicating all financial details to the accounts team in a timely manner and ensuring accurate post-event reconciliation.
  • Effectively market all engagement programming, social clubs, and tenant perks through a variety of channels, including but not limited to: tenant app, printed collateral, email newsletter, and social media
  • Create and sustain productive client and vendor relationships, including negotiating contracts, developing preferred vendor list, and coordinating insurance requirements for onsite work
  • Ensures that events progress seamlessly by following established procedures and working effectively with senior engagement team, building stakeholders, onsite staff, and temporary workers.
  • Collects and maintains accurate engagement metrics, using data and lessons learned to iterate and improve on future programming.
  • Documents engagement programming
  • Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest requests and comments.
  • Identifies, evaluates, and resolves problems or concerns from management and/or tenant in a timely manner, utilizing innovative ideas and sound judgment.
  • Ensure compliance with any state and local licensing requirements as required by code.


Qualifications

Following is a list of pre-requisites needed to ensure successful job performance:

  • College degree or comparable work experience
  • At least 3-5 years experience in a specific job or field - Marketing, Hospitality, Events, Public Relations, Amenity Management
  • Strong event and/or programming experience
  • Technology proficiency - Microsoft Office, Canva, Email Software, Salesforce, Project Management Tools such as Monday.com, Asana, Trello, etc
  • Efficient, well-organized, and able to handle a variety of duties simultaneously
  • Excellent verbal and written communication
  • Willing to streamline and standardize processes wherever possible
  • Professional manner, discretion, and appearance
  • Able to show initiative and make decisions
  • Effective leadership skills and strong work ethic
  • Ability to stand for long periods
  • This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
  • The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
  • Ability to lift 25 lbs.


Facility/Job Highlights

Arch Amenities Group is an equal opportunity employer dedicated to maintaining a diverse and inclusive workforce.
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