Call Center Representative
Manalapan, FL

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WTS International
Manalapan, FL
United States
Category
Customer Service
Job Description
Overview

Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking multiple candidates with exceptional customer service for remote Call Center Representative opportunities for the five star luxury hotel resort spa, Eau Spa, located in Eau Palm Beach Resort & Spa.

The Call Center Representative is responsible for booking appointment for services at the facility and answering questions about the services offered.

Our ideal candidate will have luxury customer service experience (highly preferred) and weekend availability. Must have personal computer and flexible schedule for varied hours. Remote work available and training provided. Six week Forbes training provided remotely.

The compensation for the Call Center Representative includes a base hourly rate of $16.00 plus commissions on Spa bookings! Apply today for immediate consideration!

Responsibilities

  • Ensures the "Arch Amenities Group Experience" for guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values, Standards and Expectations, and Arch Amenities Group Brand Standards.
  • Adheres to policies of Arch Amenities Group.
  • Handles business transactions in connection with booking appointments for spa, salon, and fitness services. Make recommendations according to customer's needs.
  • Handles customer questions with the highest degree of courtesy and professionalism to resolve any customer issues with one call resolution.
  • Makes financial decisions to protect/collect revenues and adjusts customer accounts.
  • Maintains sales goals and objectives, including upgrades and additional services.
  • Handles other phone calls to the facility, including routing calls to other staff members.
  • Utilizes operational systems to book services; i.e. SpaBiz and other software.
  • Continually maintains working knowledge of all company products, services, and promotions.
  • Assists in training new employees when applicable.
  • Reports any incidents or accidents to a member of the management team.
  • Other duties as assigned.


Qualifications

  • Previous call center experience preferred.
  • Previous customer service experience in a 5 star hotel property preferred.
  • Outstanding customer service skills. This position required the ability to go "above and beyond" for a guest.
  • Ability to be able to creatively problem solve while staying within company guidelines.
  • Ability to multi-task in a fast pace environment.
  • Proficient in MS Office applications, including Excel, Word, and Outlook.
  • Excellent verbal and written communications skills.
  • Detail-oriented.
  • Good listening skills.
  • Strong sense of responsibility and accountability.
  • Professional and courteous at all times.
  • Availability: Operating hours of the facility, to include nights, weekends and holidays.
  • Sedentary Work: Exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • The employee may occasionally lift and/or move up to 25 pounds.
  • This position required the ability to reach, stand, walk, push, and pull.
  • This position will require the following physical requirements: repetitive motions, seeing, hearing and talking.
  • The employee will be required to operate the following tools: computer, calculator, fax machine and copier.


Facility/Job Highlights

Arch Amenities Group is an equal opportunity employer dedicated to maintaining a diverse and inclusive workforce.
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