Call Center Representative
Manalapan, FL

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WTS International
Manalapan, FL
United States

Job Description

WTS International, the world's leading spa, fitness and leisure firm, is seeking a Call Center Representative. The Call Center Representative is responsible for booking appointment for services at the facility and answering questions about the services offered.


  • Ensures the "WTS International Experience" for guests by maintaining the standards set in WTS' Basics to Excellence (BTE), WTS International Mission Statement/Values, Standards and Expectations, and WTS International Brand Standards.
  • Adheres to policies of WTS International.
  • Handles business transactions in connection with booking appointments for spa, salon, and fitness services. Make recommendations according to customer's needs.
  • Handles customer questions with the highest degree of courtesy and professionalism to resolve any customer issues with one call resolution.
  • Makes financial decisions to protect/collect revenues and adjusts customer accounts.
  • Maintains sales goals and objectives, including upgrades and additional services.
  • Handles other phone calls to the facility, including routing calls to other staff members.
  • Utilizes operational systems to book services; i.e. SpaBiz and other software.
  • Continually maintains working knowledge of all company products, services, and promotions.
  • Assists in training new employees when applicable.
  • Reports any incidents or accidents to a member of the management team.
  • Other duties as assigned.


  • Previous call center experience preferred.
  • Previous customer service experience in a 5 star hotel property preferred.
  • Outstanding customer service skills. This position required the ability to go "above and beyond" for a guest.
  • Ability to be able to creatively problem solve while staying within company guidelines.
  • Ability to multi-task in a fast pace environment.
  • Proficient in MS Office applications, including Excel, Word, and Outlook.
  • Excellent verbal and written communications skills.
  • Detail-oriented.
  • Good listening skills.
  • Strong sense of responsibility and accountability.
  • Professional and courteous at all times.
  • Availability: Operating hours of the facility, to include nights, weekends and holidays.
  • Sedentary Work: Exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • The employee may occasionally lift and/or move up to 25 pounds.
  • This position required the ability to reach, stand, walk, push, and pull.
  • This position will require the following physical requirements: repetitive motions, seeing, hearing and talking.
  • The employee will be required to operate the following tools: computer, calculator, fax machine and copier.

Facility/Job Highlights

WTS International, LLC is an equal employment opportunity employer that is committed to having a diverse work force.
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